The class works under direct supervision & is responsible for the day-to-day resolution of customer application issues or questions typically as escalated from the IT service desk, &/or assigned by management. Tasks performed require working knowledge of computer programming standards and methods in order to write, test, debug and correct/modify computer programs according to specific instructions and using high-level computer language. Additionally performs problem diagnosis & resolution according to standard &/or best practices, & working with clients to ensure the functionality & workability of necessary applications. Daily logging of progress, work status & time accountability are required as is good communications. Data protection & security awareness are essential.
High school diploma or GED; General understanding and knowledge of ERP software solutions and third-party integrations, enterprise database management systems, SDLC methodologies, security practices, deployment and integration; strong communication skills, self-motivated, innovative, and team oriented; working knowledge of application frameworks implementing the Java programming language.
Completion of Bachelor Degree in Computer Information Systems or related field; experience working in a higher education environment; working knowledge of Oracle, SQL, and UNIX; Experience integrating outside applications (including cloud-based systems) with internal enterprise systems; Ellucian Banner experience including working knowledge of the Ellucian ETHOS platform.
Since 1908, Youngstown State University has prepared its graduates to become leaders in the region, the state, and the nation. Located on a beautiful 140-acre campus near downtown Youngstown, Ohio, YSU offers a comprehensive selection of major programs backed by a strong tradition of teaching and scholarship. YSU has a diverse student body of approximately 12,700 students. Multicultural students make up nearly 18 percent of the student body at the University, and over 400 international students hail from fifty-five countries. A student-faculty ratio of 16:1 provide the personal contact associated with a smaller institution, and its connection to the Ohio state system of higher education enables it to draw on the vast resources of that system.
Youngstown State University is a comprehensive urban research university that provides associate, baccalaureate, and graduate instruction and continuing education in one location. The University offers a broad curriculum in the School of Graduate Studies and Research and six colleges: Business Administration; Education; Creative Arts and Communications; Health and Human Services; Liberal Arts and Social Sciences; and Science, Technology, E...ngineering, and Mathematics.
Youngstown State University provides for a broad-based education through a core curriculum of 45 semester hours spread across five areas of concentration and emphasizing the development of writing, speaking, and critical-thinking skills.