Handling requests for Interlibrary Loans and Document Delivery, including: Receiving requests via telephone, letter, ALA request form, FAX, e-mail or through OCLC Interlibrary Loan subsystem or DOCLINE Interlibrary Loan subsystem and ranking them in priority order, based on a complex set of guidelines and judgments. Verifying citations for requested materials and preparing items for loaning, including: retrieving items from the collection, photocopying and/or scanning; charging out materials, handling accounts receivable and preparing orders for packing and shipping via the University Library mail room. Borrowing and Document Delivery items requested by patrons, including: verifying requested items are unavailable on the Main Campus, identifying sources for requested materials, completing the requests via appropriate means, processing the incoming materials, notifying the patron the materials have arrived and returning the materials to the loaning organizations and handling accounts payable (in absence of co-worker). Renewals, Recalls, and Overdues. Requests for renewals are received, evaluated and either approved, conditionalized, or denied. Recall notices and overdue notices are created, recorded, and sent to borrowers. Serving as the primary liaison with the Interlibrary Loan department of Joyner Library and all other University, Medical, Research, Hospital, AHEC libraries, etc., for Document Delivery, Borrowing, Lending or recall issues. Performing all Loaning, Borrowing, and Document Delivery functions in accordance with all applicable copyright laws. Recording and compiling Interlibrary Loan and Document Delivery statistics and providing monthly and annual statistical reports, using the current database and spread sheet applications. Providing excellent customer service while assisting patrons at the library Service Desk.
Special Instructions To Application:
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 977214
Organizational Unit Overview:
The William E. Laupus Health Sciences Library (Laupus Library) serves as the primary information resource center for the University’s instructional, research, and patient care programs in the health sciences. It also serves as the comprehensive information resource center for health care professionals who practice in northeastern North Carolina. In addition, the Laupus Library serves as a secondary resource for nontechnical health care information for health care consumers in the local community. The Laupus Library emphasizes proactive information provision including the acquisition of current and relevant materials, reference services that recognize the existence of diverse levels of client expertise and needs, and the implementation of new technologies for accessing and managing information.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.