Represents the Kennedy School and Executive Education to all faculty and program participants; is prepared and professional in all public presentations and meetings; organizes all reports and data for faculty chair(s) and senior director.
Directs all program operations, including all aspects of logistics, faculty relationships and curriculum development; takes lead in anticipating and resolving all issues in collaboration with sr. director
Develops strong working relationships with faculty chair; staffs faculty chair for program activity as appropriate; keeps faculty chair informed of all major program related activity and/or decisions
Responsible for inquiry management and sales related to open enrollment programs to achieve target enrollments. Establish and maintain relationships with key accounts to encourage growth and retention across Executive Education programs.
Exercises full financial management and oversight of assigned programs. Develops program budgets; strives to achieve financial goals. Responsible for all program spending, including faculty compensation, catering charges, etc. Approves staff overtime. Responsible for collection of unpaid tuition. Identifies and troubleshoots any problems as quickly as possible with Financial Unit
Manages all aspects of admissions and enrollment process, defines the target demographic, establishes admissions criteria, responsible for admissions and tuition assistance decisions. Oversees communication strategy and processes with prospective participants.
Manages staff assigned to program; ensuring a high level of professionalism, teamwork and focus on customer service. Reviews staff work; completes program staff evaluations. Assists in the professional development of more junior staff.
Establishes the overall timeline for the program, and ensures that all tasks are completed as needed – coordinating the efforts of faculty, staff, and supporting units both within and outside Exec Ed.
Maintains a high level of professionalism and focus on customer service within the program team. Seeks to exceed participant expectations whenever possible.
In the case of custom programs, works with Finance Unit and Strategic Markets and Program Development (SMPD) to develop and implement formal agreements with clients, based on standard contracting methodology.
Coordinates with the Marketing Unit, Senior Director for Program Delivery, and Faculty Chair to ensure the EE marketing outreach strategy supports his/her programs. Strategy may include direct mail, conference participation, third party funding relationships, recruiting meetings, and/or sales visits to target groups.
Fulfills all required reporting processes to Executive Education Leadership, including financial reconciliation and the Program Review & Outlook (PRO) process. Tracks and complies with any external reporting requirements; for example, with third party payers.
Contributes to the improvement of programs and department processes and procedures.
Other Duties as Needed
Harvard University requires pre-employment reference and background checks. Harvard University is committed to supporting a healthy, sustainable learning and working environment.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
Bachelor's degree and a minimum of 5 years related experience.
The Director is a professional with good supervisory, organizational, and communication skills, both oral and written. Must be comfortable speaking before a group; Some previous sales experience preferred. Experience with Salesforce a plus.
Bachelor's Degree with interdisciplinary focus preferred (such as public administration, public policy, business, etc.)
Must be able to work nights and weekends, when programs are in sessions.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 47598BR
About Harvard University Kennedy School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.