For the department of Otolaryngology, the responsibility of the Clinic Coordinator is to coordinate the daily operations of the Audiology division in the Johns Hopkins Outpatient Center. This requires the experience of a highly functioning coordinator to lead and ensure smooth functioning of the operation and to independently resolve any scheduling issues, customer service complaints, third party insurance issues and interdepartmental coordination problems whenever necessary. The patient population of the Hearing Aid Center inherently involves dealing with hearing loss and various communication modes/technologies, which the coordinator will become skilled in. This position will assist the medical office coordinators, and other staff, involved with patient care during scheduled clinic days. The coordinator must provide friendly, courteous, and confidential assistance to patients, and staff to ensure that the patient has a positive experience. The coordinator should ensure that accurate and detailed information on each patient is maintained in order to facilitate a successful patient encounter. The coordinator must be able to adapt to changes in technology and software to ensure efficient office practice. Provide administrative support to providers (audiology, rehab, NPs and surgeons) as well as general academic administrative support. Lastly, the coordinator directs the work of others and promotes a team environment while exhibiting professionalism and exemplary customer service skills.
Specific duties & responsibilities: Concierge services:
Provide high end
Internal Number: 14777-en_US
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.