The Advisor serves to conduct proactive (initiating contact with individuals who express interest) and reactive prospect management (respond to incoming inquiries), works to convert prospects to applicants, and maintains contact with matriculated students communicating at key intervention points and providing operational support through graduation. The program's portfolio includes structured and customized certificates, a post-baccalaureate program, undergraduate and graduate level visiting student programs, and graduate programs. While the coaching team will support all SPS programs, each specializes in a few programs, providing backup support for others as needed.
The Advisor will coordinate with the Executive Director of Enrollment Management to develop communication strategies for prospects. The Advisor will work on outreach to prospective students, grading and tracking level of interest, and continue frequent and productive interactions with prospects through the decision-making and initial enrollment processes. The Advisor leads in maintaining data collection on all prospects, reporting weekly on status of the prospect pool, collaborating with other staff to report on trends, and developing action steps needed to meet admissions and enrollment targets.
The Advisor will provide a seamless experience for prospective through new students from initial outreach through graduation. All efforts performed by the Advisor will contribute to the SPS goal of attracting, yielding, and retaining increasing numbers of highly qualified students. The Advisor maintains a close collaborative relationship with program and marketing team members to ensure that recruiting, admissions, student support and communications initiatives align with department goals.
-Track all prospects, code according to level of interest and provide weekly reports on activity. -Assist with promoting and marketing SPS programs: participate in recruitment and yield activities; deliver presentations and represent the School at information sessions. -Assist with the refinement of prospect outreach and processes with the goal of increasing the yield of qualified applicants and enrollments. -Respond to telephone and email inquiries from, and hold office hours for, prospective students, ensuring that prospective inquiries are handled appropriately and in a timely manner. -Proactively reach out to all new leads generated to improve the conversion of prospects to applicants and improve the applicant-to-start rates. Heavy phone and email volume is involved. -Manage and continually refine email communications plan components to engage prospects with value propositions and recruitment-related activities with a strong focus on customer service. -Facilitate frequent and productive interactions between prospects/students and school representatives when necessary including financial aid advisors and the ISSO. -Assist prospects and applicants in effectively navigating admissions process.
Student Support: -Ensure a seamless transition from applicant to student, tracking the progress of each student relative to required actions leading up to the start of classes, and proactively communicating to help them along. -Advise students on programs of study, course registration and changes in registration. -Manage student records (STUD) in coordination with CUIT and University Registrar. -Serve as the liaison to the program teams with regard to academic support. -Counsel students having academic problems and make support referrals as appropriate. -Coordinate cross-registrants from other divisions -Assists with student events such as orientation and graduation.
PERFORMS OTHER DUTIES AS ASSIGNED OR REQUESTED
Bachelor's degree or equivalent required. Two years related work experience required.
-Excellent interpersonal, oral, and written communication skills.
-Strong presentation skills.
-Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking.
-Proficiency with Windows, Microsoft Word and Excel required.
-Some evening and weekend work required.
-Familiarity with or willingness to learn SIS, Apply Yourself, Onbase, and other systems, applications and software used by the University and the School.
-Exceptional attention to detail, strong organization and time management skills, and the ability to perform non-routine work with changing priorities.
-Ability to handle confidential information in a mature, professional manner.
-Must be able to work with a diverse student body, faculty and administrators.
-Experience in a fast-paced customer service environment.
-Experience in admissions or academic advising.
-Familiarity with SPS program offerings overall.
-Ability to work independently as well as in teams in a highly-matrixed environment, receiving direction from and providing support to multiple sources.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 498734
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.