The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross-trained to cover multiple providers and is a resource.
Some of the duties and responsibilities for this position may include:
Answering incoming telephone calls
Scheduling and authorization for appointments
Coordination of procedures/tests and other ancillary services
Patient check-out and re-scheduling of follow-up appointments
Training for new PSRs
Insurance verification functions
Chart/medical records preparation
Sorting and deposition of mail and patient information
Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triage information and relays to appropriate party to support operational aspects of patient care.
Demonstrates compassion, positivity, and professionalism.
Utilizes AIDET during interactions with patients and shows sensitivity and attention to the patient populations being served. Consistently meets productivity standards/guidelines set by department.
Schedules patient appointments, coordinates procedures/testing with outside departments, and ancillary services, obtains required authorizations timely to allow for rescheduling of appointment if needed according to guidelines/workflows by providing required documentation,monitors daily patient schedule, places reminder calls, and identifies
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.