Job Requisition Number: 26699. UC Berkeley Extension, the continuing education division of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UC Berkeley Extension serves the professional and continuing education goals of thousands of people each year. Extension’s programs are an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online and international students; and improve the workforce. Extension's Behavioral Health programs support professionals in a variety of dynamic fields.
Under general supervision, organizes and supports existing public and other educational courses in the Behavioral Health Sciences and assists in the development of new programs and course materials: •Works with instructors to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction). •Track progress of CIA process and alert Program Director of any potential issues. •Assists in the recruitment of new instructors. •Works with Program Director to identify potential instructors; coordinates instructor interviews. •May assist in campus’ approval process for certificate program renewal. •May assist instructors in the development of their course syllabus. •May conduct research on various Continuing Education programs, compiling information to support a Program Director’s decision to create a new course or program. •Assists Program Director in evaluation of courses, instructors, and programs.
Assists in planning and scheduling course offerings and identifying course topics: •Works with staff in Extension, on campus, and outside organizations to ensure smooth operation of courses and programs. •Initiates course scheduling proposals for a portfolio of classes. •Provides administrative and logistical support to the department’s programs, including monitoring and updating online support pages for groups and programs. •Establishes and maintains files for courses and instructors. •Arranges for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials. •Ensures that online and in print course information is up-to-date, correcting copy as necessary. •Monitors enrollments. Works with Program Director and Scheduling to adjust classrooms if needed. Cancels courses as necessary. Monitors waiting lists as needed.
Assists in developing, preparing and reconciling budgets, purchase orders, reimbursement requests, and other administrative tasks for program: •Ensures that instructors have met all contractual agreements prior to the issuance of payment. •Processes expense reimbursements
Provides front line support for students and instructors. •Responds to inquiries in a timely manner from students, potential enrollees, and instructors. •Uses available resources to market and promote the value of UC Extension programs at the direction of the Program Director. •Assists students in determining proper courses to complete program requirements. •Applies professional concepts when providing advice and assistance to students on certificate programs and courses as needed. •Researches and resolves enrollment issues. •Resolves student/instructor disputes, escalates as needed to the Program Director. •Assists Student Services in verifying program completion. •May assist the Program Director on grade appeals process. •Orients new instructors to Extension policy and procedures. •Responds and assists in resolution of urgent situations such as last-minute course schedule or location changes, informing students and instructors of changes. •May create and present training materials for instructor or students pertaining to navigating LMS and/or Extension procedure.
Supports special events: •Assists in the organization and coordination of student orientations, information sessions, departmental program support activities, instructor orientations, and special events. •Facilitates workshops and information sessions at events; presents program information to incoming or prospective students.
Supports the Executive Development Program: •Provides a high level of student support and logistical leadership for the the year-long Executive Development Program for social services professionals •Handles all aspects of event planning, including catering, reproduction of materials, name tage, rosters, technical support, payroll for guest speakers, and publication of casebook •Manages program registration process •Coordinates end-of-year graduation event•Working knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives. •Working knowledge of delivering professional and continuing educational programs. •Working knowledge of current continuing education programs and trends. •Working skills to produce and deliver programs. •Working knowledge of conducting needs assessment. •Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs. •Good reading, verbal, written and interpersonal communication skills, and good presentation skills. •Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. •Proficient at the use of business software systems in completion of assignments (e.g. Microsoft Office Suite, Google Suite) and ability to learn new software. •Ability to prioritize conflicting projects and meet project deadlines.
Education/Training: •Bachelor’s degree and/or equivalent experience/training. This is a 1-year contract position
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.