Position Description: When you join UCLA, you'll be working at an institution that offers a world of opportunity. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our mission of education, research, and service. Our high-quality comprehensive benefits are among the rewards you receive in return. Our industry-leading benefits program provides both choice and value to meet the needs of our diverse workforce. Find out more: https://ucnet.universityofcalifornia.edu/forms/pdf/benefits-of-belonging.pdf
The Customer Service Manager manages the daily operations of the Customer Service team. As a member of the Central Resource Unit management team, he/she participates in long term planning and develops comprehensive strategies for continued development of the customer service team. The incumbent will have advanced knowledge in all areas of Payroll, Workforce Administration, Benefits, General Ledger, and Funding to determine resolutions of complex cases. He/she will serve as the Central Resource Unit leadership contact for UCPath customer service issues and initiatives. The Customer Service Manager will use sound judgement in decision making and staff management.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.