Position Description: When you join UCLA, you'll be working at an institution that offers a world of opportunity. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our mission of education, research, and service. Our high-quality comprehensive benefits are among the rewards you receive in return. Our industry-leading benefits program provides both choice and value to meet the needs of our diverse workforce. Find out more: https://ucnet.universityofcalifornia.edu/forms/pdf/benefits-of-belonging.pdf
The Client Service Unit Supervisor will oversee the Central Resource Unit Call-Center Analysts, monitor work flow, and ensure all deadlines and service level agreements are met. The Supervisor will run aging reports for data analysis, and in partnership with Central Resource Unit Leadership, identify and resolve 'root cause issues.' The supervisor will manage and resolve cases that have been escalated to him/her from the Analyst, and will have advanced knowledge in all areas of Payroll, Workforce Administration, Benefits, General Ledger, and Funding to determine resolutions of complex cases. When needed, the Supervisor will escalate cases to higher levels of management for resolution. The incumbent will act as a functional expert in Salesforce and will conduct training classes and Town Hall meetings for the campus community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.