Essential Functions: Plan, develop, and implement customer applications or enhancements including researching and analyzing customer needs, modifying existing programs, assisting in the conversion of operating systems, and preparing appropriate documentation in accordance with established methods and procedures;Establish and maintain data tables; update and interpret data for use in report generation; ensure the accuracy and integrity of data used by customers;Extract data from centralized applications and download information from a variety of sources including the internet for analysis and report preparation;Collaborate with IT specialists, administrators, and unit heads to identify information needs and determine appropriate applications to support those needs; write and modify existing programs for input and retrieval of data;Provide first-tier support for assigned area by responding to questions regarding desktop applications and common network and hardware issues; resolve the majority of problems or coordinate the solution with technical staff;Provide specialized training for assigned area on common desktop applications and/or specific applications that are unique to the area; assist in the development and maintenance of training materials;May serve as a system administrator for a small Local Area Network or as a backup for the system administrator for the area; andAssist in special projects relating to the conversion of applications or technology; coordinate work with IT professionals responsible for the project.
Qualifications: Basic knowledge and experience with computer systems, applications programming, and report generation;Knowledge of the basic business practices and information requirements of assigned area;Skill in solving problems and generating and analyzing data; andAbility to work effectively with technical and non-technical staff to interpret issues and translate them into workable solutions;Proficiency in the use of common desktop software and applications programming languages typically acquired through formal education or equivalent experience in computer science; andDemonstrated ability to understand specialized application requirements, maintain accurate and complete records, and generate standard and special reports from specialized databases.
Internal Number: 76_206628
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.