The class works under direct supervision & is responsible for the day-to-day resolution of customer technology issues, questions, &/or deployment of existing technologies typically as escalated from the IT service desk, &/or assigned by management. Tasks include installation of, upgrades to & approved removal of technology equipment & software applications, problem diagnosis & resolution according to standard &/or best practices, & working with clients to ensure the functionality & workability of necessary technologies. Daily logging of progress, work status & time accountability are required as is good communications. Data protection & security awareness are essential.
High school diploma or GED; demonstrated competency in customer service technology support; proficient with local, networked & mobile technologies, office productivity software applications, & network connectivity including operations, & problem diagnosis/resolution.
Completion of Bachelor Degree in Computer Information Systems or related field; demonstrated competency responding & resolving user technology questions &/or issues. Certified in a technology related program within the past four (4) years.
Since 1908, Youngstown State University has prepared its graduates to become leaders in the region, the state, and the nation. Located on a beautiful 140-acre campus near downtown Youngstown, Ohio, YSU offers a comprehensive selection of major programs backed by a strong tradition of teaching and scholarship. YSU has a diverse student body of approximately 12,700 students. Multicultural students make up nearly 18 percent of the student body at the University, and over 400 international students hail from fifty-five countries. A student-faculty ratio of 16:1 provide the personal contact associated with a smaller institution, and its connection to the Ohio state system of higher education enables it to draw on the vast resources of that system.
Youngstown State University is a comprehensive urban research university that provides associate, baccalaureate, and graduate instruction and continuing education in one location. The University offers a broad curriculum in the School of Graduate Studies and Research and six colleges: Business Administration; Education; Creative Arts and Communications; Health and Human Services; Liberal Arts and Social Sciences; and Science, Technology, E...ngineering, and Mathematics.
Youngstown State University provides for a broad-based education through a core curriculum of 45 semester hours spread across five areas of concentration and emphasizing the development of writing, speaking, and critical-thinking skills.