red for patient care, research and educational programs in laboratory medicine. The department now employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top ten medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty. Our Laboratory Medicine department has an outstanding opportunity for a full-time, day shift, PATIENT ACCOUNT REPRESENTATIVE 1. This is a fixed-duration appointment, expected duration is 12 months.RESPONSIBILITIES:Review and evaluate account status in computer for all payments receivedDownload and Upload electronic postingPost adjustments to patient accounts in Xifin billing systemGenerate invoices for laboratory services, private hospitals, clinics, physician's offices, insurance companies, private laboratories, and private individuals and/or patientsPerform Order Entry for Manual requisitions in the computer and make other necessary changes to keep the computer billing database accurateOversee filing system for lab request forms, invoice copies and other documentsReview and respond to written inquiries about laboratory services, insurance information, account status and related billing issuesOn occasion will speak to patients, clinical staff, or third-party payersMaintain confidentiality of information, including protected health information (PHI)Comply with all departmental, institutional and health care agency policies, rules and regulationsParticipate and attend meetings and training as requiredMay assist in orienting and training new staffPerform other duties as requiredREQUIREMENTS:High School graduation or equivalent AND one year of experience in patient accounting, customer service, or a related office environment.OREquivalent education/experience.DEPARTMENT REQUIREMENT:Familiarity with medical insurance billing and accounts receivable education/experience.DESIRED:Knowledge of and ability to work with computer-based accounts receivable programsKnowledge of medical terminology, CPT billing codes, and ICD-9 diagnosis codesExperienced at customer service relations Familiarity with Macintosh-based Microsoft Word and Excel programsExcellent typing and 10-key skillsExcellent verbal and written communication skillsAbility to remain flexible and accept changeExperience using Sunquest Laboratory systemExperience using Xifin Billing systemCONDITIONS OF EMPLOYMENT:It will be necessary to work in other departmental locations in order to meet patient service requirements, especially at Harborview Medical Center In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutionsWill be considered essential staff and as such will be required to report to work when scheduled despite inclement weather
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.