Administrative/Support, Education/Training, Social Work, Staff/Administrative
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. UW Medicine - Office of the Chief Health System Officer has an outstanding opportunity for a Director, UW Medicine Telehealth Services. The Telehealth Services Director (TSD) will be responsible for the successful development, growth and strategic integration of Telehealth Services within UW Medicine and partners across the WWAMI region (Washington, Wyoming, Alaska, Montana, Idaho). The Director will provide oversight of strategy, business planning, program design, implementation, budgeting, team management, marketing and communications. The TSD will partner with the Medical Director of Digital Health and the Associate Medical Director of Digital Health to lead strategic and operational implementation of telehealth services.The TSD will co-chair the Telehealth Executive Advisory Committee, ensuring the Committee sets clear strategic goals, aligns on programmatic objectives and prioritizes project implementations. The Director is responsible for driving the UW Medicine telehealth strategy to tactical execution via program development, business plan coordination, and engagement with appropriate UW Medicine entities, affiliated parties, vendors, and external partners. The TSD also partners with Strategic Marketing and Communications to develop marketing and messaging campaigns for Telehealth Services. Ensuring compliance with regulatory requirements and adoption of telehealth best-practices, the TSD provides guidance on service standards, operational controls, workforce training and standard operating procedures. The TSD also outlines and monitors all telehealth program metrics ensuring optimal performance and continuous quality improvement.The TSD reports to the Associate Vice President, Clinical Operations. The TSD works closely with the Executive Directors of all UW Medicine entities, Department Chairs, Department Directors, the Chief Medical Officer, the Medical Director of Digital Health and the Associate Medical Director of Digital Health to ensure that telehealth services meet the needs of UW Medicine patients, align with the organization's mission, and appropriately engage UW Medicine stakeholders. The position will also work closely with financial analysts, technology leaders, legislators, faculty, division administrators, vendors, department managers, marketing, and UW Medicine Advancement. The TSD must maintain confidentiality and positive working relationships at all levels of the organization.This position requires a high degree of strategic thinking, program management, professional initiative, role flexibility and attention to detail. Activities involve significant team work, strategic knowledge, high-level cooperation and effective communication. Ability to work in a matrixed environment is also necessary.POSITION RESPONSIBILITIES:Strategy and LeadershipBusiness PlanningBusiness Development and CommunicationsProgram Development, Implementation, and ManagementEvaluation and ComplianceTeam ManagementREQUIREMENTS:Master's degree in Business Administration, Healthcare Administration, or related healthcare field AND at least eight (8) years of successful leadership in hospital, clinic, or health system management with increasing levels of responsibility. Excellent interpersonal, verbal, and written communication skills.An equivalent combination of education and experience may substitute for stated requirements.DESIRED:Strong understanding of Ambulatory Network/Providers.Experience with telehealth services or clinical service line development.Demonstrated skills in critical thinking, analysis and business plan development.Demonstrated ability to collaborate effectively within complex organizational structures.Demonstrated skills in strategic planning, to include specific areas of outreach and marketing.Demonstrated ability to develop teams and manage to successful outcomes.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.