The HR Services Sr. Representative (HRSSR) position is located within the HR Shared Services center and is responsible for entering HR and Benefit transactions into the SAP system in a timely and accurate manner. The HRSSR will process all human resources related transactions including, but not limited to, on-boarding (new hires), salary changes, leaves of absence, supplemental pays, and terminations; all within the HRIS system. In addition the HRSSR will monitor benefit interfaces from vendors as well as make necessary adjustment to benefit deductions as requested. The HRSSR will serve as the subject matter expert regarding the Internal Service Request, Employee Self Service and the PA/OM functions of SAP. Additionally the HRSSR will provide exceptional customer service via phone, email or in person to all areas of Johns Hopkins supported by HR Shared Services and provide support to Payroll Shared Services as needed. The candidate for this position must be team oriented, customer service focused and meet deadlines on a consistent basis.
Specific Duties & Responsibilities:
Review individual service requisitions (ISRs) ensuring all required information is available for entry into the SAP system.
Enter HR transactions into the SAP system in accordance with established quality and accuracy standards.
Monitor select interfaces from Vendors/customers to SAP and resolve issues as they are identified.
Review and resolve audits of HR and Benefit data routinely.
Work with HR Offices, Payroll Offices, Benefit Offices and all other customers to resolve SAP data integrity issues.
Resolve issues for employees related to Employee Self Service as well as provide support during W-2 release.
Assist the HRSS Management team with establishing and improving upon defined HR Shared Service procedures and processing methods to efficiently and accurately meet production and performance goals.
Develop a thorough understanding of HR SAP functionality including how the HR module interfaces with other SAP modules, other systems within Johns Hopkins and vendors.
Recommend SAP functionality enhancements to HR Shared Services Management team.
Be detailed oriented and have the ability to multi task and plan work priorities around payroll processing deadlines.
Work with the HR Shared Services Management team and other areas of HR Shared Services to identify areas for improvement and design responding initiatives.
Be proactive in identifying and implementing workable solutions to business issues with the assistance of HR Shared Services Management team.
Work with all staff members within HR Shared Services to create and manage effective relationships within the unit and build relationships enterprise-wide to better service customers.
Utilize customer service skills to provide timely and accurate response to customer inquires
Timely completion of audit work.
Assist the HR Shared Services Management team with monitoring and evaluating HR Shared Services transaction work flow and volume in order to meet production and performance goals.
Responsible for creating a work environment that maintains confidentiality.
Responsible for creating and maintaining a positive team environment among coworkers within the unit.
Other duties as assigned.
Minimum Qualifications (Mandatory):
High School Diploma/GED
Two years of experience working in a call center, data management center or HR environment is required.
Additional education may be substituted for years of experience.
The successful candidate will have the following:
Bachelor’s degree in HR, Business or Information Systems
ERP experience (preferably with SAP)
Knowledge of HR laws and regulations
Knowledge of Johns Hopkins (University/Health System/Hospitals) HR Policy and procedures
Have demonstrated ability in the use of information system technology to improve operational processes
Possess outstanding analytical and problem solving skills
Demonstrated ability to meet deadlines and prioritize work assignments
Excellent oral and written communication skills
Ability to communicate effectively with all employees
Intermediate to advanced knowledge of MS Office tools including Excel
Have strong customer service orientation
Classified Title: HR Services Sr. Representative Role/Level/Range: ATO 37.5/02/OF Starting Salary Range: $19.74 to $21.79 per hour Employee group: Full Time Schedule: M-F 8:30 - 5 Exempt Status: Non-Exempt Location: 03-MD:Eastern High Campus Department name: 10003646-HR Shared Services Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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