1.Develop objectives and recommend changes to existing processes and practices to increase the accuracy of information and the office's efficiency and responsiveness in order to promote the highest level of customer service. 2.Create a welcoming and positive relationship with visitors and ensure the interaction is a welcoming, efficient and satisfying experience. 3.Maintain primary responsibility for management of a specific program. These specific programs can include one or more of the following: Federal Work Study program, student loan processing, satisfactory academic progress, state grants, ISIR load processing, scholarship management, and return of title IV funds. 4.Maintain a cooperative working relationship with internal and external partners including the Business Office and Bookstore to obtain necessary documents, resolve problems, facilitate solutions, enhance customer service, and ensure quality services for students receiving aid. 5.Actively participate in financial aid related outreach events including but not limited to open houses, orientation, high school outreach, FAFSA day, and classroom presentations. 6.Process financial aid applications to include, but not limited to eligibility determination, verification, resolution of conflicting information, and authorization and posting of awards to student accounts. 7.Obtain and evaluate confidential information from students and parents in order to advise on eligibility for aid, the application process, and college financing options. 8.Monitor student eligibility by applying standards of progress requirements in accordance with federal and state regulations. Educate student applicants and borrowers of their financial and academic obligations when receiving federal financial aid. 9.Maintain accurate student financial aid records in strict accordance with current federal, state, and college regulations governing financial aid. 10.Review and suggest updates to the financial aid information found on the Durham Tech website to ensure current cost of attendance, compliance with federal regulations, accuracy of processes, and the integrity of consumer information. 11.Provide information for necessary federal, state, and institutional reports and maintain accurate student financial aid records, as subject to audit by appropriate internal and external agencies. 12.Participate in unit meetings and serve on committees as needed. 13.Participate in and maintain current knowledge via on-going professional development for financial aid functions in Colleague, federal regulations, trends in student aid programs, state laws and procedures, college procedures, and other technical support concerns. 14.Ensure proper security for Durham Tech's student educational records in accordance with the Family Educational Rights and Privacy Act (FERPA), state law, community college system regulations, and college policies and procedures. 15.Support/participate in the unit and college's planning process. 16.Adhere to all the college's policies, guidelines and statutory requirements and recommend to senior management adoption and/or changes to policies, practices, procedures, and guidelines. 17.Additional duties shall include other appropriate activities as assigned by the Director, Vice President, and President.
This position is responsible for providing a high level of customer service, advising, and support to students on all aspects of financial aid and basic student account information. The Financial Aid Advisor initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of student satisfaction is maintained, facilitates the resolution of difficult and/or unusual situations related to student financial aid issues, demonstrates cultural competency and actively seeks to grow in this area.
Bachelor's Degree in a subject area within Finance, Accounting, Human Services, Student Personnel, Student Development, or other related fields. Work Experience: Two years of relevant experience and training in administering scholarship and/or financial aid programs.