Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. This is a temporary position of up to 6 months.
Department Name/Job Location:
This position is in the Department of WashU IT - End User Services. This position is for the Medical School Campus.
This position will support the End User Services PM Group for the WashU IT department. Responsibilities include data entry, running reports within ServiceNow, assisting with computer installs, testing medical and non-medical software, documenting results, and other duties as assigned.
Knowledge and an understanding of Microsoft Office desktop and mobile technologies
Customer service experience
Strong attention to detail
Excellent written communications skills
Ability to work well independently and as a member of team
Ability to quickly learn and apply new technical concepts
Ability to multitask
Excellent communication and organizational skills
A strong desire to learn
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.
Ability to provide technical guidance to all skill levels
Ability to adjust to change and demands on time
Applicant Special Instructions:
There will be some activities that require trips to other university offices and offsite locations. Provide off hours support, as needed.
The rate of pay for this position is $12.00 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
This position is not eligible to receive benefits.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.