The Systems Analyst performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. This role documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. This position completes content, process, and procedures for technical and functional system work that is low to medium in complexity. The System Analyst typically works with senior staff, but may coordinate smaller or less complex projects independently.
Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.
Drafts accurate documentation of process, procedure, and system/application configuration.
Formulates and executes test scripts, implementation project plans, rolls out communications and training materials.
Outlines medium complexity use cases.
Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.
Assists in software evaluation and enters moderate to complex configurations to meet user needs.
Collects feedback from users on application performance and escalates moderate to complex critical performance issues with technical resources and management.
Collaborates with technical, reporting and application resources to analyze and resolve moderate to complex production issues in a timely manner. Provides input into possible solutions based on prior system knowledge and basic analytical skills.
Provides work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
Manages basic projects or work packets ensuring timelines, deliverables and expectations are met.
Other duties as assigned.
Minimum Qualifications:(Education, experience, and any other certifications or clearances)
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
2 years functional/business/system analysis or other relevant experience required.
Infrastructure (extends across applications): Microsoft Office (Word, Excel, Powerpoint, Access, Outlook).
Analytical: critical thinking, decision making, judgment, problem solving, troubleshooting.
Project: collaboration and teamwork, facilitate collaboration, functional documentation, organizational skills, planning, write proposals and project charters.
Preferred Qualifications: (Education and experience)
Experience in a higher education institution.
Experience with Oracle/PeopleSoft’s Human Capital Management System.
Experience with information technology projects.
Preferred Competencies: (Skills, knowledge, and abilities)
Strong Analytical skills.
Demonstrated ability to work well as a member of a team with a focus on delivery of results.
Ability to effectively present ideas, both orally and in written form.
Strong customer service skills.
Ability to use query tools to analyze data.
Ability to quickly acquire technical and functional proficiency with new software applications.
Ability to work independently, with minimal supervision.
Experience with software development processes.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 35668
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.