Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department
The Business and Financial Affairs division support's Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position
The Student Business Office provides services in the areas of University Cashiering, Student Account Billing, University Debt Recovery, Perkins Loan Servicing and Parking Services. The Fiscal Specialist Supervisor reports directly to the SBO Manager. Direct reports to the Supervisor include Fiscal Specialists working in multiple systems to fulfill the billing, invoicing and collection of university receivables.
The Fiscal Specialist Supervisor maintains full supervisory responsibility and delegated decision making authority for Western’s billing and collection programs. The Supervisor will plan, coordinate and implement all functions required by the programs under the general supervision of the SBO Manager.
Supervise, direct and advise staff and activity related to the university billing program, including student account billing and general receivables invoicing. Tasks include:
Developing and establishing procedures which coordinate billing cycles and financial aid disbursements as-well-as assessing late fees and interest.
Implementing practices for verifying accuracy of tuition and fee assessment.
Processing manual or automated charges to student accounts and making adjustments to accounts as appropriate; monitoring student account activity.
Participating in the recruitment, training, review and direction of billing program staff.
Supervise, direct and advise staff and activity related to the university debt collections program including University receivables and parking citations. Tasks include:
Overseeing day to day collection operations and debt counseling activity to ensure it is performed in accordance with state and federal regulations and university policy.
Ensuring the reconciliation of collection agency activity and inventory, ensuring that due diligence activities have been performed prior to writing off uncollectable accounts.
Participating in the recruitment, training, review and direction of debt collection program staff.
Placing and removing holds on students’ accounts in accordance with university policies and procedures
Responding to account inquiries from students, parents, campus departments and third party payers.
Evaluating payer requests for fee waiver, making recommendations for resolution to the Manager.
Reviewing daily student account transactions processed by staff for accuracy and compliance with state and federal regulations. When there are errors or discrepancies they assign it to a staff member for resolution. The final resolution is reviewed and approved by this position.
Oversee and coordinate activities associated with Western’s contract billing and third party payer programs. Tasks include:
Supervising the contract billing Fiscal Specialist
Auditing daily billing transactions; reviews for compliance with state and federal regulations. Works with the Fiscal Specialist to resolve any errors or discrepancies.
Coordinating with Financial Aid to administer the GET and AmeriCorps programs in compliance with state/federal regulations.
Coordinating with Western’s Veterans Office to ensure benefits are applied in agreement with regulations.
Resolve customer service concerns, issues and problems. Tasks include:
Resolving customer concerns when they reach the supervisory-level of escalation.
Establishing parameters for escalation of issues and setting guidelines for resolution of customer concerns.
Resolving issues using independent judgement.
Supervises permanent and student staff. Tasks include:
Personnel management, including hiring, leave management, performance appraisals and disciplinary action.
Training classified staff and student employees in customer service techniques and dispute resolution.
• Three years’ work experience in billing, accounts receivables, or collections, or equivalent education/experience
• Demonstrated customer service experience
• Strong written and verbal communication skills
• Three years progressive lead, supervision, or management experience
• One year experience in financial systems specific to higher education (Cashnet, Banner, Touchnet, Nelnet, etc.)
• One year experience working with state and federal regulations
• Work independently and use good judgement
• One year experience with student financial aid in a higher education environment.
Salary range typically starts at $3,758.00 per month and is commensurate with experience; includes an excellent benefits package
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.
Please include the names and contact information of three professional references.
Closing Date Notes
Position closes 3/24/2019
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); email@example.com
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the office of the Vice President for enrollment and Student Services. The report can be found at http://www.wwu.edu/vpess/annualsafetyreport.shtml.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.
With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouver, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.