Under supervision of the Associate Director of Client Services this position shall act as a primary point of contact in the area of the BUMC IT Service Desk. The lead will provide help to faculty, staff, and students who use Windows and Macintosh computers, coordinate work and resolve tickets. The lead will ensure that all requests from customers for assistance are handled promptly and effectively, and if necessary escalate to the appropriate level. The Lead will assist with supervising junior staff and students including directing work, assigning tickets, and monitoring ticket queues. The Lead will collaborate with other IS&T and technology partner groups and work with BUMC IT to notify the BUMC community as it pertains to system availability status and incident management, and assist in documentation and knowledge base.
Bachelor's degree required with three to five years of experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 7172
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