The Operations Manager is responsible for the daily oversight of the administrative and clinical operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. The Operations Manager has budgetary responsibility for assigned areas, functions as key liaison with physicians and staff, promotes the productive growth and operational structure of each functional area, supports employee growth and development, actively mentors staff in the building of cohesive patient care teams with physicians as well as extended care team members and departments, participates in strategic planning and business development for areas of oversight and functions as an advocate for the needs of patients. The Operations Manager promotes the consistent enactment of the values of the health system and the Foundation and ensures a steady focus on the needs of patients, physicians and staff.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job. Other/additional duties may be assigned.
· Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
· Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
· Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Assumes responsibility for monitoring and responding proactively to fluctuations in productivity, physician or patient schedules, changes in reimbursement and/or health plan requirements and environment. In collaboration with Executive Director, develops business and operations plans for assigned areas, programs and services.
· Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in the support of these requirements.
· In collaboration with executive director and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, physician extender, technician and staff coverage for all areas. Participates in the evaluation and review of all human resources and communicates issues appropriately.
· Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services.
· Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
· Supervises all employees in areas of oversight, including administrative, clinical, technician and health information staff. In conjunction with executive and medical leadership, provides direct supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources).
· Functions as a key manager of the CSMCF operations management team to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving to ensure effective coordination and integration of services between operational areas and programs.
· Effectively manages staff and materials throughout areas of oversight, including the development of effective short and long-term staffing plans, cross-training of staff where appropriate and effective and oversight and management of productivity. Makes recommendations for effective staff and space utilization. Ensures areas of responsibility are responsibly and effectively structured and supported to ensure physician productivity and to provide a strong foundation for staff and patient satisfaction. Takes appropriate steps to ensure appropriate daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
· Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies.
· Maintains strong partnership and collaborative communication across department areas of the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.