The Marketplace Supervisor works as a member of the leadership team for the Marketplace, a large university board dining center. The supervisor is responsible for providing supervision of General Services and Utility staff during their shift and coordinating with kitchen management staff to ensure operational excellence. The supervisor also ensures that staff understand and follow Dining Services protocol and guidelines. Other duties include training, cashiering, setting up and running stations as needed, creation of menu signage, completion of daily checklists, restocking supplies, general cleaning assignments, and cashiering/setting up catered events.
STATUS: Full-Time, 12 Month, With Benefits WORK HOURS: Varied, includes evenings, weekends and occasional holidays FLSA: Non-Exempt MINIMUM PAY: $17.24
Essential and Related Functions:
Enforces all University and Departmental policies by communicating professionally and tactfully with co-workers as well as supervisors. Adheres to and enforces uniform dress code.
Leads each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day.
Maintains cash register, cash handling, credit card and University ID transactions. Trains staff of cash register functions.
Maintains cleanliness and organization throughout dining facility and ensure proper setup and breakdown of dining room and serving stations, including beverage and self-serve food stations.
Assist in training new employees and ensuring they learn proper procedures.
Assist Marketplace manager in creation of schedules, time card entry, menu/allergen signage and daily checklists.
Completes regular walk through checks of dining center service areas and dining rooms. Addresses deficient areas promptly.
Provides excellent customer service.
Perform job duties in a safe manner remembering the safety of self and others.
Performs other duties as needed or assigned by manager.
High school diploma or equivalent preferred with three of more years of work experience in a hospitality kitchen environment or a combination of education and experience that provides a similar background. Previous supervisory experience is preferred. Must be able to work evenings, weekends, some late nights, and some holidays and adhere to a flexible schedule based on unit requirements. Occasional overtime may be required. Understanding of VA Dept. of Health Sanitation is necessary. Must have excellent customer service skills and have the ability to communicate professionally with co-workers, management, customers, and the University community. Must be able to follow verbal and written directions and provide responses in writing. Ability to use computers to read and respond to emails and to use basic applications is also required. ServSafe certification or willingness to acquire within a year of employment date. Ability to multitask in a fast paced work environment.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
Crouching: Bending the body downward and forward by bending leg and spine.
Reaching: Extending hand(s) and arm(s) in any direction.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
The worker is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Equal Employment Opportunity Statement
Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all?inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Statement of Commitment to Diversity
Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.
About Washington and Lee University
Washington and Lee University is an independent liberal arts university founded in 1749, named for an early benefactor (George Washington) and an innovative president (Robert E. Lee). The campus is a national historical landmark, the city offers small-town charm, and the Allegheny and Blue Ridge Mountains provide unparalleled surroundings. Students govern themselves in a community based on trust and honor. The faculty of teacher-scholars pursues a student-oriented approach to scholarship and nurtures lifelong relationships with the pupils. The curriculum blends traditional liberal arts and sciences with pre-professional programs in business, journalism and law. W&L prepares graduates for a life of learning, achievement, leadership, service and engaged citizenship in a global society.