The Technical Support Consultant is a 100%, full time professional position in Information Technology Services (ITS) at the University of Wisconsin-La Crosse. This position is located in the Client Services unit of ITS and is responsible for the installation, support, and maintenance of PC and Mac computer hardware/software, e-mail, Microsoft Office applications, problem solving and technical services for campus through ITS. The ideal candidate will have a superior combination of technical, interpersonal skills, and customer service skills. Strong collaboration and team building skills are important. Your new office awaits your arrival!
Expected start date: May 2019
First review of applications: April 8, 2019. Position is open until filled.
Associate or Bachelor's degree in information technology, information systems, computer science, educational/academic technology, training & development or related fields.
At least two years of related work experience.
Experience in providing technical and problem solving support in a Windows and/or MAC OS environment.
Expertise with Windows Office 365 and Office 2013/2016 Suite..
Expertise with Google Apps including Drive, Document, Sites.
Experience in providing support for e-mail, wired/wireless network access, anti-virus and spyware removal.
Three years professional experience in working in a Client Services or IT Help Desk Environment.
Experience in working in a higher education environment.
Experience in evaluating and recommending software application tools.
Experience in directing student workers to assist with Help Desk tasks.
Experience in working in an enterprise VoIP environment and providing support with an associated software tools.
Experience utilizing Help Desk ticketing system such as Web Help Desk.
Knowledge and experience in working with rich media and/or web 2.0 technologies.
Proven track record of excellent communications and the ability to work collaboratively in a team environment.
Ability to translate complex technical information into usable, easy-to-follow instructions either in written or oral forms.
Ability to diagnosis complex hardware and software problems in both Windows and MAC environments.
Aptitude for working with diverse end users including, faculty, staff, and students.
Ability to communicate clearly, tactfully and effectively with co-workers, staff, faculty, students, other stakeholders both aurally and in written modes.
Ability to work independently and demonstrate creative problem-solving and troubleshooting skills while addressing the variety of technology problems crucial to the position.
Ability to work under time constraints, demonstrates flexibility, and can meet deadlines.
Applicants interested in this position will be required to apply online and upload a cover letter, resume and reference contact information document to include the name, title, telephone number and email address of three professional references. For questions regarding the position, contact Jim Jorstad, Director of Client Services at firstname.lastname@example.org.
Note: Electronic submission of application materials is required. For additional information about this position and to apply, please visit https://employment.uwlax.edu
Please contact the Search and Screen Chair if you have a special need/accommodation to aid your participation in our hiring process.
The University of Wisconsin-La Crosse (UW–La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.
UW-La Crosse's diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “... our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by AffordableCollegesOnline.org (ACO).
For more than a decade UW-La Crosse has been named one of Kiplinger’s 100 Best Values in Public Universities and has appeared prominently on the U.S. News & World Report list of “America’s Best Colleges” for more than 15 years, and is ranked #4 on its list of the Best Regional Public Universities in the Midwest.
With a student population of roughly 10,500, the university offers 91 undergraduate programs, 21 graduate programs, and 2 doctoral programs in the following colleges: Liberal Studies, Science and Health, and Business Administration, including the School of Arts & Communication and the School of Education, Professional and Continuing Education. There are over 600 full-time faculty and instructional academic staff, 75 percent of whom hold terminal degrees. UW-La Crosse boasts a retention rate (freshmen returning as sophomores) of 83 percent, graduation rate (degree within six years) of 70 percent, and is among only 12 institutions cited nationally by the American Association of State Colleges and Universities for its success in linking campus culture and university leadership to outstanding graduation rates.
UW-La Crosse’s strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at www.uwlax.edu/info/strategic-plan.
The UW-La Crosse campus is nestled in a residential area of the City of La Crosse (pop. 52,000) located in western Wisconsin. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored nineteenth century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation.
UW-La Crosse is proud to be an equal opportunity employer. We strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage applications from persons with varied backgrounds and perspectives. In support of the Wisconsin Veteran Employment Initiative we encourage veterans and veterans with disabilities to explore employment opportunities at UW-La Crosse.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, UW-La Crosse does not discriminate on the basis of arrest or conviction record.
The University of Wisconsin-La Crosse (UWL) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UWL fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UWL is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.