Mount Saint Mary's is the only women's university in Los Angeles and one of the most diverse in the nation. The University is known nationally for its research on gender equity, its innovative health and science programs, and its commitment to community service. As a leading liberal arts institution, Mount Saint Mary's provides year-round, flexible and online programs at the undergraduate and graduate level. Weekend, evening and graduate programs are offered to both women and men. Mount alums are engaged, active, global citizens who use their knowledge and skills to better themselves, their communities and the world. www.msmu.edu
Mount Saint Mary's University is an equal opportunity employer. The University is thoroughly committed both to providing equal employment opportunities for all job applicants and employees, and to providing a work environment that is free from harassment, discrimination and retaliation. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required.
Mount Saint Mary's University is seeking a Retention Manager to join the staff of our dynamic, growing adult undergraduate degree program - the Weekend/Evening College. The Weekend/Evening College includes adult undergraduate students working towards successful and timely degree completion in the on-campus, fully online and/or hybrid setting.
The Retention Manager will be responsible for planning and conducting all initiatives related to student success, retention and graduation for the Weekend/Evening College program. The Retention Manager provides adult undergraduate students with the guidance and tools needed to carefully create and follow their own academic plan in order to academically succeed and persist towards graduating from MSMU, Los Angeles, in a timely manner. Although this position is focused primarily on program retention from tracking, to workshops, to step out returning campaigns and other activities related to student success, retention, and graduation from MSMU, it also carries a minimal academic advising caseload. Excellent organizational skills and attention to details are required as are the ability to connect and work with a diverse student population by empowering each student to take ownership of their educational journey. Ability to work autonomously and manage a complete program from planning, logistics and execution of all goals and deliverables. The Retention Manager empowers students to create and monitor their academic plan and to prepare for advising meetings so that the focus of these meetings may address not only academics, but also other concerns influencing student success and persistence towards degree completion. These include advocating for students and role modeling successful coping with concerns such as those related to financial aid, business office, and student work/life personal challenges and concerns. The ideal candidate will possess a genuine passion for educating and empowering adult undergraduate students.
This position reports to the Dean of the Weekend/Evening College and works closely with Weekend/Evening College (WEC) staff and key support offices in order to provide outstanding retention programming, initiatives, and academic advising for our current adult undergraduate students as well as reengaging step out students to return to complete their degree.
Duties and Responsibilities:
Provides complete oversight and planning for all WEC retention and student success programming.
Researches and implements best practice initiatives towards adult student success, retention and timely degree completion in the WEC and Online programs.
Works with WEC Dean, staff, Office of Institutional Technology and VP of Enrollment Management to track WEC student retention (fully online and on campus).
Creates and maintains database of step out students.
Creates annual goals and action steps to increase retention and measure the impact of interventions on student success and retention.
Meets with current, prospective and step-out returning adult undergraduate students enrolled through the WEC (both on campus and fully online) to educate and equip them with the necessary tools to carefully create and follow their academic plan of study towards timely degree completion.
Utilizes best practice models of academic advising of adult learners (such as the intrusive and appreciative models of academic advising) to advise an active advising caseload of a minimum of 50 WEC/Online students (advising caseload to be reevaluated annually).
Works with Office of Institutional Technology and Office of Enrollment Management to create and continually update reporting processes and database for tracking student retention and graduation rates
Collaborates with the WEC Dean, Assistant Dean, VP of Enrollment and Office of Institutional Advancement to assist with awarding institutional scholarships.
Works with Admission Counselors to share knowledge and information of academic policies and procedures, major departmental and other academic updates.
Assists staff with admission events (Info Sessions) and speak on academic planning and advising at Info Sessions.
Assists as needed with interviewing and meeting with prospective students to help assess readiness for academic rigor, motivation to persist and complete degree in a timely manner.
Works closely with approximately 50 adult undergraduate students - on campus and/or online - to provide academic advising. Serve as role model and educate/empower advisees regarding communication with key offices such as academic advisement/transcript evaluators, financial aid, business office and other key constituencies.
Meets as needed and requested throughout the semester for academic advisement, academic planning, and evaluation of academic progress towards degree completion in a timely manner.
Communicates in person, over the phone, skype and via regular emails to advisees throughout the semester on a continuing basis regarding all relevant academic policies, procedures, deadlines, submission of forms (academic petitions, transfer course application, drop/add, withdrawal and graduation application) as needed.
Reviews transcript evaluations for your advisees and contact evaluators with corrections/amendments as needed
Based on the transcript evaluation, work with each student to create, revise and update their academic plan as needed or at least a minimum of once per semester.
Works with the Dean and staff for departmental planning, student life/academic related activities, and academic and other University policies and procedures as they relate to WEC students.
Communicates regularly with key offices such as financial aid, business office, PARC, registrar and transcript evaluators. Work with students, WEC staff and key offices to make updates and address concerns affecting the student experience.
Actively participates in planning and conducting WEC student related activities such as required new student orientations and Info Sessions (admissions events). Work in partnership with other staff to plan and conduct trainings, workshops and activities related to retention initiatives including Peer Mentor program, CAEL PLA (Prior Learning Assessment).
Works with Assistant Dean to publish 'Weekend update' the WEC e-newsletter
Works with WEC staff to continually update WEC/Online Canvas Community
Works with the Dean and Academic Advisors to plan and conduct WEC faculty orientation or workshops/meetings prior to the start of fall and spring semester each year.
Identifies students who need placement testing (Accuplacer) and assist as needed in set-up and proctoring of placement testing prior to start of each semester.
For fully online students
Works with WEC team, WEC and fully online faculty and Instructional Designers to serve as main point of contact for all fully online degree courses and programs
Works with WEC team and Instructional Designers to create, organize and conduct an online orientation option for fully online students
Works with WEC staff, faculty and with Instructional Design to advise on fully online major programs and/or course revisions as needed
Works with WEC team, faculty, PARC (Professional Academic Resource Center) and ID to develop and update content of workshops, handouts and resources for the online virtual academic environment
Works in conjunction with WEC staff. WEC and fully online faculty, Office of the Provost and other academic related resources and committees to continue to develop and refine best practices and coaching/academic advising strategies
Weekly monitoring of online student engagement and success program (currently Drop-out Detective) in conjunction with Academic Advisor/Success Coaches and Online Faculty
Works with WEC Dean, staff and VP of Enrollment Management to track WEC student retention (fully online and on campus) and create action steps to increase retention and then measure the impact of interventions on student success and retention
Performs other duties and responsibilities, as assigned.
Other Duties and Responsibilities:
Actively participates as a member of University-wide committees as needed and requested
Participates in ongoing professional development as an active member of NACADA, ACHE, OLC or other adult student related higher education organizations and associations.
Acts as information resource for faculty seeking information/input regarding WEC students, enrollment and academic policies and procedures.
Assists WEC Dean, Assistant Dean and Assistant Director with course schedule, academic calendar and WEC event calendar as needed.
Contributes academic information, as needed for marketing and admission related materials.
Works Saturdays and Sundays - as needed - during the six non-consecutive weekends that WEC classes meet each semester fall, spring and summer.
Knowledge and creativity to establish retention processes and procedures for the WEC/Online programs
Positive and energetic in outreach initiatives and problem solving for current students 'at risk' and in engaging and reenrolling step out students
Working knowledge of adult undergraduate degree programs and of higher education in general; analysis of unofficial transcripts and general knowledge of transfer student best practice (transfer credit, articulation agreements, degree and graduation requirements).
Enrollment management and data systems (UI5, Perceptive Content, Canvas, Salesforce, Informer, Ellucian Self-Service Student planning) knowledge/experience a plus.
Understanding of and experience with higher education academic policies and procedures helpful.
Academic advising and planning experience preferred.
Experience with engaging, reenrolling and successfully advising step out students towards timely degree completion
Creative energy to research and incorporate best practices for increasing adult student persistence, retention and timely degree completion
Abilities and Skills:
Willing and able to work six non-consecutive weekends per semester (with one-week day off), evenings and other times as needed.
Ability to work well within a team in order to collaborate, cooperate and help achieve departmental goals
Keen attention to details
Effectively manage multiple projects and follow through to completion.
Able to multi-task in a high energy environment
Comfortable speaking with groups and individuals from diverse backgrounds
Ability to establish trust and rapport with adult undergraduate students
Able to work independently and within a team
Self-starter with passion for adult higher education
High energy level
Sense of humor
Patience and flexibility
Curious and creative problem solver
Analytical and able to make sound judgments/decisions
Must enjoy having a lot of interaction with a variety of people -including prospective students, current students, stepped out students, faculty, staff and key constituents
Must provide own automobile and have a valid driver's license and auto insurance.
Excellent organization and prioritization, customer service, oral/written communication, interpersonal, public relations and presentation skills.
Minimum of completed baccalaureate degree required, ideally from a small private liberal arts institution. Masters level preferred.
Participation in national and/or regional adult higher education conferences/professional organizations helpful.
Preference given to candidates with prior experience working in adult undergraduate degree programs/academic advising / retention and enrollment management.
Recommendation to add specific range of years of experience required. As an example 1-3 years of work directly related to student success programming and retention.
Licenses and Certifications:
A valid Class 'C' driver's license is required.
Work Location: Doheny Campus (Downtown Los Angeles)
Start Date: Immediately
Applications Deadline: Open until filled
The University is committed to recruiting and retaining a diverse student population and workforce as a reflection of our commitment to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of learning. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. We encourage people of all backgrounds to apply to be a student or to work for the University.
Mount Saint Mary's University is an independent, Catholic, liberal arts university which provides a values-based undergraduate education for women, as well as innovative programs for professional men and women on two historic campuses in Los Angeles. The Mount is the only Catholic university primarily for women in the Western United States. It is also nationally recognized for its academic programs, its culturally diverse student body, and its focus on preparing the next generation of citizen leaders.