The Program Manager oversees the day to day operations of the IUSM Care Coordination Resource Program under the direction of the program's director. The primary role of this position is to contribute to the implementation of the Indiana University School of Medicine Care Coordination Resource Program seated within the Department of Pediatrics, as well as Indiana's participation in the 10 state Collaborative Improvement and Innovation Network to Advance Care for Children with Medical Complexity. In this role, the program manager will also see patients for clinical intake and consultation in tertiary setting, providing clinical expertise in the incumbent's discipline.
Primary Responsibilities Include:
Program Manager for Care Coordination Initiatives:
Oversee clinical services provided in the Children with Medical Complexity and COIIN collaborative program – monitoring of consultation, follow-up, status of care coordination and patient reports. Training and supervision of nursing, social work, and support staff.
Participate in consultative multidisciplinary team, coordination of community resources, maintain database of patient population, treatment, intervention and outcomes. Coordinate follow-up care and consultation with allied health professionals.
Provide medical services based on incumbent's discipline to patients and their families in ambulatory setting. Services may include psychosocial assessment, supportive counseling, crisis intervention services, discharge planning, information and referral, and coordination of community resources. Document patient activity in Cerner and other appropriate systems.
Perform various personnel functions including recruitment, onboarding, ongoing training, and maintenance of staff workplace needs.
Administrate program policy, job descriptions and updates as needed.
Facilitate team meetings around creative development, education, quality improvement and measurement activities across professionals and families. Assist with assignment of tasks to team members post meetings, and provide clarification of roles and responsibilities across the multidisciplinary team.
Develop and teach training modules for care coordination professionals in the IUH system and within the community; coordinate and provide, as part of multidisciplinary team, community education regarding program services.
Foster communication and team collaboration throughout daily activities, help with developing tools and processes, and adhere to timelines and reporting requirements from director and granting agencies.
Facilitate and Manage Community Family Advisory Council to Care Coordination Projects. Organize meetings, agendas, correspondence, logistics, stipends, and analysis and dissemination of input.
Support Implementation Science and Research Operational Activities:
Apply quality improvement and implementation science principals towards program development and dissemination; coach, mentor, and, learn from each professional and family contact to inform enhanced multidisciplinary program development.
Identify and pursue opportunities to enhance knowledge base related to programs, articles, staff education, or community projects.
Support the collection of testing and feedback information from a diverse group of professionals and synthesize results. Use data to inform team practices and enhance policy and protocol.
Assist with the development of posters, papers, presentations; and perform as an author when substantial intellectual contributions occur.
Assist with the organization, development, technical needs and submission of proposals for funding; write progress reports according to funder requirements.
Participate in the submission of research activities for internal review board (IRB) approval, oversee IRB requirements and ensure consent process of participants with accurate collection of data.
Oversee development and improvement of databases, seek and support appropriate statistical analysis with the team.
REQUIRED: MSN and licensed in the State of Indiana; OR MSW degree and licensed in the state of Indiana, plus 2 years of clinical system experience.
To be successful in this role, the candidate should have familiarity with shared data bases (SharePoint), Microsoft Office Suite (Excel/Access/Word/PowerPoint/Publisher), RedCap/Survey Monkey, and Endnote. Have excellent communications skills with the ability to address details and prioritize activities proactively to fulfill team needs; ability to organize various schedules and adhere to timelines and policies while staying engaged in continuous improvement activities related to project responsibilities. Incumbent must be task and detail-oriented, be able to multi-task, be friendly and personable. Ability to integrate within a flexible, evolving program is an asset.
Familiarity with School of Medicine system. Experience with patients with medical and social complexities.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.