The technology support specialist performs installation, maintenance and repair of the college's computers, servers, printers and scanners. S/he will install/maintain/support/operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.
Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.
Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.
CompTIA A+ or an industry standard related certification.
One year of experience in a technical support related field with AAS degree. Or 7+ years of experience.
Proficient in email, MS Office, virus protection software and other common college software applications.
3 years of experience in a technical support related field.
Experience with Bomgar and SCCM solutions.
Experience with Enterprise Service Desk software.
Experience with Multi-Function Network Printing solution.
Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education. As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.