Department Name: H4001:Ambulatory Patient Access Services
The Patient Access Representative is responsible for providing pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA and UKHC policy compliance regarding patient privacy and confidentiality. This position will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions for which you feel qualified. If you do not apply for a specific position, you cannot be considered for that position.
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); possess solid time management, critical thinking, follow-through, planning, and organizational skills; and have a high level of respect for confidentiality.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Associate degree and at least four years of healthcare customer service experience preferred; previous patient scheduling experience highly preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.