The Clinical Quality Technician (CQT) will be responsible for direct patient care and providing clinical support to providers, including obtaining patient medical history information; expediting patient flow; coordinating preventative care services; planning the essential components of the patients care using evidenced-based guidelines for care (i.e., mammogram studies, diabetic eye exams, Hgb A1C monitoring as appropriate); gathering pertinent health information from other facilities to maintain up-to-date health records; assisting clinical team in monitoring and improving value based care quality metrics and initiatives; navigating and working with electronic health records system(s) and obtaining prior authorizations from insurance providers; scheduling first-time and follow-up appointments, and tests, procedures, and consults for patients; communicating with pharmacies to obtain medication refill requests; and working alongside patients, physicians, and clinical staff in a team-centered environment with a focus on quality patient care and safety, adhering to UKHC behavioral expectations for service excellence.
The ideal candidate will have extensive technical knowledge and proficiency using programs such as Microsoft Windows, Outlook, Word, Excel, and PowerPoint; leadership and direct patient care experience; exceptional customer service skills; impeccable written and verbal communication skills; and a high level of organization and attention to detail.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Have one or more of the following: 1. Kentucky Registered SRNA, 2. RN nursing student who has completed first fundamental course and a clinical, 3. Military Medic, 4. Acquired clinical services technician (CST) competencies through continuous employment in a CST role at UKHC for 12 months, 5. Graduate from a medical assistant program. BLS at time of hire through American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider.
Associate degree and at least two years of direct patient care and/or clinical healthcare experience.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.