The Senior Operations Specialist provides tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment and software needs, contacts vendors and completes purchases; deploys computing equipment, provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to Information Technology Infrastructure Library (ITIL) best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).
Additional Information for Applicants::
This position will be on call or work extended hours if required.
A resume is required with this application.
This position has been reposted.
Bachelor’s degree in computer & information science or an equivalent combination of education and experience; experience with patch management and deploying and testing desktop software images using automated tools; experienced with Microsoft productivity suite; familiar with help desk processes; ability to provide technical guidance to less experienced staff; considerable knowledge in supporting Microsoft Windows clients, Apple clients, peripherals, and their connectivity in a networked environment; experiential knowledge of enterprise services such as Active Directory, DHCP and DNS; proven record of exceptional customer service in a technical environment; excellent verbal and written communication skills.
Experience with Group Policy; industry certification in one or more of the following: ITIL v3 Foundations, CompTIA Network+, Apple ACMT, Microsoft MCSA, MCSE, or MCP. Ability to lift 25 pounds, climb stairs, and have good dexterity.
Target Salary: $55,000.00 - $65,000.00 Annually
Job Category: Information Technology (IT)
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.