To enhance the mission of the Housing and Residential Life Department, the Associate Director of Housing Services will support the Director of Housing Services in creating, engaging in, and maintaining a comprehensive residential environment that is academically and socially stimulating and will coordinate all housing operation and administration.
This position requires significant interaction and collaboration with the outside constituents such as Residential Life, Information Technology Services, Athletics, Pipeline Programs, Academic Advising, Facilities, Student Financial Services, Disability Resource Center, University Scholars, Public Safety, Dining Services, etc.
The Associate Director will supervise 2 staff members, the Assistant Directors for First Year Assignments & Billing and the Assistant Director for Upperclass Assignments & Billing. He/she will work collaboratively with a team that consists of 1 Database and Operations Manager, 1 Customer Service Supervisor, and 2 Customer Service Representatives within Housing Services. They will assist the Director in providing leadership to the team overseeing on-campus housing services, which includes the room assignments and billing of over 9,000 students.
The Associate Director will also oversee the housing petition process where careful research, clear communication, and strong judgment skills are very important. Working hand in hand with the Director, he/she will also serve as the key representative of Housing Services for Admissions Open Houses and New Student Orientation each year. This includes developing and giving presentations and representing Housing in various university committees as they relate to new student matriculation.
Additional Comments: On-campus housing is a 24 hours, 7 days a week operation. In the absence of the Director, the Associate Director will be expected to be available by phone after hours and available some nights and weekends as needed.
The Associate Director must be comfortable working in a very fast-paced environment and resolve conflicts and disputes in a professional manner. He/she must possess the ability to handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student, parent and staff population.
The Associate Director must possess enthusiasm for higher education and a commitment to the mission and goals of the University through his/her dedication to customer service.
Master's in Student Personnel or related degree required. The ideal candidate has 5-7 years' experience on College/University setting with background in Housing & Residential Life Administration or related field.
Employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Requires sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through; ability to work under pressure with a positive attitude. Negotiation and mediation skills are required and the ability to work independently as well as part of a team. Must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service. Ideal candidate: outgoing, detail-oriented team player that is able to communicate clearly to a diverse student, parent, and staff population.
Customer Service Skills: professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations. Some experience with housing database systems required. Management experience and experience supervising full time professional staff: leadership skills; ability to motivate others; diplomatic and consistent; conflict mediation skills; able to work as a part of a team; some training and development experience preferred; excellent organization skills- Attention to details. Knowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Functional use of database applications preferred. Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials. Demonstrate ability to multi-task in a fast-paced, high traffic environment. Ability to handle sensitive and confidential materials. Willingness and ability to adapt and learn quickly new policies and procedures.
This job requires a background check.
Requisition Number: STFR005326
Internal Number: 60336
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.