A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The position is with Climate and Space Sciences and Engineering (CLaSP) department in the College of Engineering. The position provides desktop and general IT support to faculty, staff, and students engaged in climate change, atmospheric, and meteorology studies and planetary, space weather, remote sensing, satellite, and outer space instrumentation science and engineering work.
Under general supervision and direction of senior technical staff, performs server administration, provides computer desktop support, mobile device support, and services to the department, which includes installing/configuring, troubleshooting, and maintaining mobile/desktop/laptop/server software and hardware, network support, printer support, email support, and working with support staff/vendors to get quotes/order/RMA/replace equipment or software.
Provides first tier computer/general application support for macintosh/windows/linux operating systems, escalating more complex problems to senior technical staff.
Keep abreast of current technologies. Tests hardware, software, and operating systems. Implements new technologies as directed by senior staff.
Documents assigned systems and relevant procedures.
Associate degree or equivalent (computer related certifications) and 1 to 2 years computer experience. Demonstrated oral and written communication skills. Demonstrated experience in customer service and/or help desk environment. Demonstrated experience working collaboratively or in a team. Demonstrated attention to detail, professional demeanor, and ability to incorporate feedback.
Bachelors degree from an accredited University preferred. Prior experience with customer service desired. Basic knowledge of computers, ability to accurately follow directions and transfer information to computer programs, and professional demeanor required.
Michigan Engineering’s vision is to be the world’s preeminent college of engineering serving the common good. This global outlook, leadership focus and service commitment permeate our culture. Our vision is supported by a mission and values that, together, provide the framework for all that we do. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/ .
The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). The Michigan Engineering component of the University’s comprehensive, five-year, DEI strategic plan—along with updates on our programs and resources dedicated to ensuring a welcoming, fair and inclusive environment—can be found at: http://www.engin.umich.edu/college/about/diversity.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 169588
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.