Position Summary Duties & Responsibilities: Under the leadership of Artistic Director, Diane Paulus, the American Repertory Theater (A.R.T.) is poised to extend its Box Office services to support the vision of the Artistic Director and our productions, while enhancing the cultural climate of the community, and creating a model for American theaters. With this new visibility and energy, the Ticket Services Representative will join a Patron System/Ticket Services Department that is designed to respond the highest level of customer satisfaction.
Reporting to the Ticket Services Manager, the Ticket Services Representative is an important member of an evolving Patron System/Ticket Services Department for the A.R.T. The successful candidate will undertake a broad range of ticketing transactions and data cleaning responsibilities, which enable the box office to provide high-quality customer relations. This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater's Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information.
PLEASE NOTE, THIS IS A SIX-MONTH TERM ASSIGNMENT.
Position Responsibilities The Ticket Services Representative will efficiently and effectively process single ticket transactions, subscription orders, ticket exchanges, ticket donations and other solicited donations. Works on projects as assigned by the Ticket Services Manager and the Head of Patron Services. Adheres to theater's policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in theatre events as needed or required.
The Ticket Services Representative is responsible for sharing Ticket Services policies, procedures and seasonal information with the other representatives to promote Patron Services/Ticket Services consistency. The Ticket Services Representative will solicit clarity of information from the management team when scenarios of conflicting or missing information present themselves to the representative staff. Must be confident in fielding questions about the ART season on the phones for inbound calls and outbound calls. May also be responsible for Ticket Services opening and/or closing procedures. Additional duties as assigned.
This position is subject to periodic unpaid leaves of absence based upon the Production calendar. This position requires occasional overtime and the ability to work some early AM shifts, nights, and weekends and over holidays. The Ticket Services Representative is deemed critical during the production run.
Work Schedule: 22 hours per week during office hours (T – Sun: 11:45a – 7:45p) and additional required hours on a flexible schedule during periods of subscription on sale, the production season, special events, and rentals that require ticketing support.
These positions will be filled by contingent employees currently performing this work.
Salary Grade: 047
Union: 55 - Hvd Union Cler & Tech Workers
Candidates MUST meet the following basic qualifications in order to be considered for this role:
Two years of experience in a box office environment using Tessitura or similar CRM database.
Basic computer knowledge of Google docs. Required to work holidays, evenings and weekends. Excellent attention to detail and accuracy. Excellent typing skills. Self-starter with ability to problem-solve efficiently and effectively. Ability to multi-task in a fast-paced office are necessary. Interest or experience in the arts is helpful. Ability to work independently with minimal supervision and with others as part of a team. Can lift 35 pounds. Strong written and verbal communication skills—expressing oneself as well as listening. Self-motivation, attention to detail, and a willingness to learn new skill sets.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 48604BR
About Harvard University American Repertory Theater
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.