We are currently seeking a motivated, energetic, and independent individual to coordinate operational and academic quality and safety efforts across pediatric surgical care in the Johns Hopkins Children's Center. Responsibilities include coordinating and supporting the quality and safety program across pediatric surgical care units, divisions, and committees and helping to develop, measure, execute, and report on patient safety and quality improvement programs related to pediatric surgical care. The coordinator performs all activities necessary to ensure a smoothly functioning quality and safety program and exercises independent judgment in the resolution of administrative problems, prioritization of workload, and coordination of special projects or programs. The Program Coordinator serves as a resource in a team environment and provides some support to children's center faculty and teams including correspondence, briefs, presentations, communications, manuscripts, project proposals and data management. The coordinator assists with research projects related to quality and safety in pediatric surgical care.
We seek an individual who is keenly interested and engaged with the mission of pediatric patient safety and quality improvement, family-centered care, and/or surgical care operations and outcomes. Desired candidate will have experience in one or many of the following: administrative, quality, or research (clinical/health service) program coordination; project management; performance improvement methods; quality measures and analytics. Individual should have at least basic skill set and knowledge in fields related to process/quality improvement science and methods, health systems delivery, patient safety, and/or surgical quality and outcomes.
The coordinator must be people-oriented and willing to independently approach and engage stakeholders and build relationships. The coordinator will organize and assist leadership in development of a broad and diverse portfolio of initiatives (clinical, administrative, and research) and requires the ability to flexibly adapt their style based upon the needs of the teams. The coordinator will lend project support to multiple teams at one time.
Coordinates tasks, committees, presentations, and projects related to quality and safety in pediatric surgical care.
Maintains routine project status and reports.
Develops and helps to execute project plans and timelines.
Applies analytical and project management skills to facilitate dissemination and implementation of assigned projects related to improving quality, safety, service, value and operational efficiency of children's surgical care.
Collaborates with Children's Center leadership and personnel engaged in quality, safety and service to develop performance reports, convene teams with clearly defined roles and responsibilities, organize quality improvement data, prepare and disseminate communications related to pediatric surgical care across the Children's Center.
Supports or facilitates research project teams, outcome measurement, data collection, presentations, manuscript preparation and submission for projects related to pediatric surgical quality and safety. Communicates with Institutional Review Board.
Prepares and administers online/paper surveys and outcome measures.
Assists with data management and storage.
Assists in the planning and coordination of on- and off-campus events including lectures, workshops, seminars, and meetings.
Works to ensure appropriate information and program outreach, communication, and dissemination.
Networks within Johns Hopkins and throughout the community to develop and maintain strong working relationships.
Seeks and participates in ongoing formal training and professional development to improve knowledge and execution of process and quality improvement strategies for pediatric surgical care. (Lean for healthcare, Six Sigma, Patient Safety Certificate, QI analytics, etc.)
High school diploma/GED.
Five (5) years progressively responsible administrative and operational experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Bachelor's degree strongly preferred.
Master's degree prioritized.
Preferred training in Medicine, Social Sciences, Public Health, Public Policy or related field. Experience or training in research protocols, quality improvement tools/methods, leadership, teaching, problem solving, data analysis, and project management is strongly preferred.
Special knowledge, skills, and abilities:
Knowledge of data management, spreadsheets, word processing, Microsoft suite essential.
Aptitude for learning software programs involved in graphing and project planning essential.
Strong data analytic skills preferred.
Certificate in quality management or patient safety strongly preferred. (CPHQ, CQM, ASQ certification, Six Sigma, Lean Certification).
Excellent communication and interpersonal skills required.
Ability to confidently approach and engage individuals is essential.
Attention to grammar and written communication essential.
Successful applicants must have a good understanding and use of Microsoft Office Suite (including Outlook, Excel, and Word) and Windows.
Any specific physical requirements for the job:
Ability to stand, walk or sit for an extended period of time; must be able to easily walk between meeting locations across large hospital and clinical locations.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Communication skills using the spoken word.
Ability to see within normal parameters and view screens, paper reports, charts, and result for prolonged periods.
Ability to hear within normal range.
Classified Title: Program Coordinator Working Title: Quality and Safety Program Coordinator Role/Level/Range: ATO 40/E/03/OF Starting Salary Range: $19.62 - $27.00 (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10003088-SOM Ped Safety Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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