A patient coordinator administers the daily desk operations to ensure excellent customer service and front end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion.
Answer all incoming calls and direct as needed. Check messages and return calls.
Greet all scheduled patients, checking them in as arrivals and notifying their doctors.
Actively listens in the details of a patient complaint, provides feedback, recommends solutions, and reaches out to supervisors in an effort to resolve issues as needed.
Scheduling appointments ensuring continuity of care.
Assisting patients with coordination of department referrals.
Answering treatment/billing/benefit questions.
Triage emergency patients.
Provides support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care.
Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine.
Must have a High School or GED diploma. Vocational Training or some college desirable.
Must have at least 1-3 years of work experience preferably in customer service.
Prior work experience in a dental setting or medical facility highly desired.
Must be able to effectively communicate both verbally and in writing.
Must be able to work in a busy clinical setting and effectively complete simultaneous tasks and demands.
Strong prioritization skills and team skills are required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 1640
About Boston University
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.