Job PurposeProvide complex administrative support and oversight for the Dean’s Office in the College of Health Professions. Oversee multiple priorities in a fast-paced work environment with comprehensive knowledge of the college, skill in working with issues related to University policy and procedures, and confidentiality in all matters. Independently use discretion and judgment to provide solutions to day-to-day issues that arise; escalate matters to a higher level when necessary.
Act as an intermediary for the Dean in interactions with faculty, staff, visitors, and key stakeholders. Serve as resource and provide feedback and assistance to department chairs and their staff as needed. Independently compose professional and informational replies to inquires requiring comprehensive knowledge of University and College policies and procedures. Ensure the Dean is fully briefed and prepared in advance of meetings, including key background information or other matters of consideration. Research, analyze, and summarize information for reports, documentation, or other communication as requested and needed. Oversee all office operations and ensure details for scheduling, meetings, appointments, and Dean's travel arrangements. Collaborate with the Outreach and Recruitment Coordinator to ensure Dean-sponsored events are successful. Provide guidance and instruction to office staff and students as needed. Reorganize work assignments as needed with the approval of the Dean. Represent the Dean and the College as a role model for office practices, positive moral, and customer service. Encourage ongoing professional development for staff as needed.
Review budget and prepare monthly and as needed reports for state and Foundation accounts. Serve as Dean's Office reviewer for all financial documents requiring signature by Dean. Process payments, transfer funds and manage accounts as directed by Dean. Serve as liaison to University Budget Office and Foundation. Review Tiger Travel and maintain spreadsheet documenting faculty and staff travel. Provide direct budget analysis and support to Departments as needed.
Handle and provide oversight for all sensitive and confidential scheduling, documentation and tracking to support Dean's Office interactions with faculty, staff and students. Prepare promotion and tenure files; assist with scheduling, record keeping and editing of official documents and annual reviews. Oversee file management and scheduling for faculty and staff searches. Serve as liaison to Human Resources and online hiring system (e.g. Taleo). Serve as timekeeper for the College. Serve as key coordinator and work collaboratively with administrative staff to insure building coordination and management of physical space, technology, etc. Support Dean's Office with other administrative duties as needed.
High school diploma or equivalent and four years of experience providing administrative support. Knowledge of office management and business operations within an academic setting. Strong customer service orientation. Excellent communication skills; project management; organization of multiple complex tasks with ability to determine priorities and meet deadlines; Microsoft Office expertise; PeopleSoft or similar online management system. Calm communication style and the ability to defuse stress is required in a busy office setting. Work independently as well as effectively with team; seek support with new academic processes and communicate and teach others as needed to complete work assigned; excellent judgment in meeting needs of internal and external stakeholders; exceptional proof-reading and editing of official reports and communications; direct and clear communications with other team members; and anticipate needs, prioritize and assign work in advance of deadlines. Must maintain confidentiality and exceptional level of professionalism.
Preferred: Previous support of a senior-level executive or related work experiences. Knowledge of academic administration and Towson University policies, processes, and procedures.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment
Salary and Benefits$38,204 annually and full University benefits that include annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 1900005A
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).