Research Support - Laboratory/Non-Laboratory, Staff/Administrative
Recreation Services Coordinator
Job Number: 82320
Job Family: Administrative
Job Code: 4624
Stanford Recreation and Wellness is committed to provide diverse recreational opportunities that inspire health and well-being for our community. We foster an important and integral part of the Stanford experience while working with students, faculty, staff, administrators, and community partners to create a campus environment in which everyone can flourish physically, personally, and intellectually. Our offerings, programs, and courses complement each other by meeting the needs of our community and contribute to the development of such intangible attributes such as leadership, passion for working cooperatively toward a goal, and increase overall physical well-being.
Under the supervision of the Assistant Director for Recreation Services, the Recreation Services Coordinator - Staff Development assists in the leadership and management of the Recreation Services area and contingent staff. Recreation Services is responsible for providing customer service to the Stanford community by efficiently operating three recreation facilities: the Arrillaga Center for Sports and Recreation, the Arrillaga Outdoor Education and Recreation Center, and Ford/Burnham Pavilion. Duties include hiring, training, staff management, oversight of daily operations, on-site transaction management, customer service, risk management and department representation, as needed.
YOUR RESPONSIBILITIES WILL INCLUDE:
Staff Management (40%)
Co-supervise the Recreation Services program area for Recreation and Wellness. Provides leadership to student and contingent staff.
Hire and onboard new staff with the assistance of Recreation Services Coordinator - Operations.
Supervise the day-to-day operations of the unit, leading and mentoring staff. Provide orientation and training to entry level representatives.
Plan, organize and facilitate training, work assignments, evaluations, and disciplinary action for personnel.
Work closely with Recreation Services Coordinator - Operations to ensure proper inventory levels and supply stock.
Train staff in the use of Fusion, the recreation management software.
Maintain employee handbook, polices, and risk management materials.
Review and approve bi-monthly payroll for contingent staff.
Cultivate personnel as well as organize educational and professional development and provide on-going performance feedback.
Staff the Front Desk when contingent staff is unavailable.
Program Management (40%)
Oversee the day-to-day activity of the Recreation Services Desks (specifically Front Desks).
Serve as a subject matter expert for the unit. Participate with other departments and represent unit as needed.
Manage the customer service component of the Recreation and Wellness division. Formulate innovative and creative methods of recruiting, retaining and serving members of the Stanford community.
Review, evaluate and recommend changes to the policies and procedures relating to the operations of Recreation Services, with constant regard to the department's strategic plan.
Act as lead Recreation Services contact for annual preventative maintenance periods.
Work with all Recreation and Wellness staff to coordinate program needs to serve as the point of contact for participants.
Act independently to determine methods and procedures on new assignments.
Work closely with others in department to identify and correct problems and make recommendations to remedy problems.
Ensure policies and procedures are followed in accordance with established service and safety standards.
Serve as the main point of contact in the Arrillaga Outdoor Education Recreation Center
Develop and maintain positive working relationships with the Department, University and/or community representatives.
Serves on Recreation and Wellness, DAPER, and campus committees as directed.
Represent Stanford Recreation and Wellness at campus events, such as New Student Orientation, department programs, fairs, Athletic events and registrations, greet and serve as a resource.
Assists other Recreation and Wellness staff, as necessary
May act as supervisor in supervisor's absence.
Administrative Responsibilities (20%)
Manage correspondence and interactions with patrons using Innosoft Fusion and other customer based applications.
Administer and educate others on all Recreation and Wellness programs, compile and provide accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
Process non-standard requests by various campus departments and internal staff, initiate appropriate documentation and notify other departments and/or coordinate with outside agencies as needed.
Maintain staff resources for accurate information and updates to policies and procedures.
Help coordinate Locker Rental Process and maintain accurate records.
Collect and compile monthly, quarterly and annual operational and statistical data, as needed.
Organizes all paperwork and ensures an ample supply of forms and reports are stocked in the appropriate locations to conduct business.
Investigate, document and report complaints regarding all aspects of operations including customer service, safety/security and staff issues, as needed.
Handle the highest level of escalated and unresolved calls.
Ensure completion of daily deposit reports and compliance with University deposit procedures.
TO BE SUCCESSFUL IN THIS POSTION, YOU WILL BRING:
Education and Experience
Bachelor's Degree and four years of relevant experience or combination of education and relevant experience (prior campus, university, or community recreation experience preferred). Master's degree in the field of recreation, kinesiology or related field preferred.
Knowledge, Skills, and Abilities.
Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
Demonstrates excellent problem solving and decision-making skills to effectively solve and respond to complicated requests.
Excellent customer service experience and a proven ability to meet performance standards.
Knowledge or ability to learn how to collect feedback from surveys and summarize data.
Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds.
Ability to work independently and as a member of a team.
Excellent attention to detail and accuracy.
Able to use authority, knowledge and judgment to effectively respond to complicated requests.
Ability to multi task.
Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
Ability to coordinate daily activities including work scheduling, quality assurance, monitoring of activities, and supervision of personnel.
Knowledge of current risk management practices in recreational facilities and student management strategies.
Certifications and Licenses
Current American Red Cross CPR, AED and First Aid.
Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Routine work during normal business hours, evenings and weekends. May need to work occasional extended hours.
Occasional work on evenings and weekends.
May be exposed to noise > 80dB TWA.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/.
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford's intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for insuring that his/her involvement with Athletic Department activities maintains the integrity of the University's reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and PAC-12 rules and regulations.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Why Stanford is for you: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.