The primary purpose of this position is to perform all aspects of a customer service representative by transporting and delivering mail and packages to and from multiple areas on campus and perform medical record and/or scheduler duties for our IM-Scheduling Hub and Medical Record areas. This position will ensure accuracy of data entered into the scheduling system including scheduling transactions, mini-registration, entering demographic and insurance/referral information. The Clinical Service Representative will serve as liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.
PRIMARY DUTIES AND RESPONSIBILITIES:
Transport charts, messages etc. to and from Physician Offices or Medical Records as needed.
Confirms appropriate flow of dictations from the transcription into the electronic medical record.
Assists in medical records departments as needed.
Coordinate, obtain, and scan new patient records.
Serves as a liaison between consumers and WUSM; assists consumers in a timely, efficient and courteous manner. Processes and monitors telephone communication; assesses consumers’ needs, takes messages and directs calls as appropriate.
Takes necessary steps to facilitate customer satisfaction regarding appointment information, referring physician services, referrals/precertifications, primary care physicians, general questions regarding the managed care system and referring appropriate calls to the Patient Information and Referral Services Coordinator.
Schedules, reschedules, cancels, and confirms patient appointments and patient procedures by using the IDX registration system as needed using mini-registration. Obtains complete and accurate demographic and insurance information.
1 year of experience in a medical office setting or related customer service/office experience preferred.
Demonstrated human relations and effective communication and customer service skills.
Working knowledge of insurance, medical terminology and computer skills.
This position is at the Medicine Multispecialty Center Scheduling Hub.� This position is for the Medical School Campus.
High School diploma.
Internal Applicant Instruction:
This position is grade C04.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.� If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.�� To attach these documents, go to:� My Career Tools, Add Attachment, Attachment Type � Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 40 hours per week.
The hiring range for this position is $13.12 - $15.99 per hour.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.