Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.About UWM Heart Institute (HI): Heart services at UW Medicine are organized within the Heart Institute (HI) to provide comprehensive cardiac services within the Puget Sound area as well as full-service regional collaboration with physicians and communities throughout the five-state region of Washington, Wyoming, Alaska, Idaho and Montana (WWAMI). HI serves patients at UW Medical Center (UWMC), Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWHMC), and Valley Medical Center (VMC) and features these services: Cardiac and aortic surgery, interventional cardiology, electrophysiology, heart failure – ventricular assist device (VAD) – cardiac transplant service, adult congenital heart disease and all other cardiology services. HI has Cardiology clinics at UWMC, HMC, NWH, Eastside Specialty Center, HI-Edmonds and Seattle Children's Hospital. Summit Cardiology, Western Washington Cardiology, and Southlake Cardiology represent 8 more clinic locations as HI affiliates. HI staff and management teams across UW Medicine number more than 250 employees, and more than 100 medical providers. Job Summary: This position directly supervises the Heart Institute's Patient Care This position provides PCC coverage as part of the daily operations as needed, including, but not limited to, scheduled and unscheduled absences. This position exists within our department to train, support, coach, mentor, and provide leadership to HI's Patient Care Coordinators. With the Heart Institute's overall growing volumes, this leadership structure is necessary in order to meet the needs in a structured and efficient manner. Functions and Responsibilities:
Assist patients, referring physicians and physician practice staff with scheduling of their Cardiac surgery, arranging complex diagnostic procedures and tests and/or entering referrals for the coordinating request for consultation among other medical specialties within the UWMC as requested by our Cardiologist. This person also works with the patient and referring physician to collect, assess, and triage information concerning the patient's medical status from the referring physicians and the community .
Schedule interventional cardiology proceduralists, cardiac surgeons, electrophysiologists and cardiac anesthesia is performed as needed for procedures in CVPU (Hybrid CV Procedure Suite, Cardiac Cath Labs, EP Labs), Cardiac –Thoracic-Vascular suites in the Main OR, and PACU and other settings for TEEs, Cardioversions, Biopsies, and Balloon Pump placement. .
Supervise assigned staff ensuring they are in compliance with regulatory agencies, insurance and other financial requirements, and UWMC policies and procedures.
Assist staff in researching and resolving patient care issues. Receives and resolves patient complaints.
Make initial contact and provides information to the patient or the referring physician on behalf of the Cardiology department as a new patient to our clinic.
Act as primary contact person to the patient and family, referring physician, outside agencies, staff from other hospitals and the general public by providing information and advice regarding HI Cardiovascular Ambulatory Services department.
Interview new patients and from that evaluation, will be able to determine which Cardiologist and/or Cardiac Surgeon, as needed, that patient should be scheduled with depending on their Cardiology needs. Provides out of town patients with housing information and UWMC shuttle services information.
Ensure the outcome of treatment recommendations for continued care is conveyed to referring physicians by faxing over a sheet that will provide the referring physician with the date of the scheduled appointment as well as with the name of the provider their patient will be seeing.
Act as a resource to physicians and fellows in the Cardiology Department. Skills and Competencies:
HIPAA Compliance – Demonstrate knowledge and understanding of patient privacy rights. Maintains complete confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information and only when necessary to perform job responsibilities and duties.
Compliance Program – Demonstrate comprehensive knowledge and understanding of, and adherence to, UWMC's Compliance Program policies, procedures and standards of conduct. Demonstrates conduct that reflects a commitment to these standards. Participates in training activities as required by the compliance program by the stated deadlines.
Cultural - Demonstrate an awareness of the patients' and coworkers' views, traditions, and actions in light of individual cultures. Asks patients and families about specific beliefs, practices, and customs that may be relevant and important during medical treatment and hospitalization. Understands and is able to incorporate into patient care how those preferences affect the way in which care should be delivered. Respectfulness is shown to coworkers.
Communication - Ability to proficiently read, write, understand, and communicate in English commensurate with the duties and responsibilities of the position to understand and respond to policies, procedures, overhead pages and alarms, in a manner that will ensure personal health and safety, and the safety of other staff, patients, and visitors, during the course of an emergency or an unusual incident, should one occur while present at the work site or in the facility.
Service Orientation – Support the organizational and service area's mission and vision. Demonstrates knowledge of and applies the UWMC Standards for Service Excellence: Introduces themselves; Escorts as needed; Responds and follows through with complaints; Asks what name the person wishes to be called; Refers people to those who can give assistance; Apologizes and provides additional services for patients who have been inconvenienced or who need special assistance; Assists if someone looks lost; Privacy is maintained and care-related discussions are conducted in private settings; Anything else is always the manner in which conversations are ended. Demonstrates the ARISE (Accountability Respect Innovation Service Excellence) values.
Relationship and Teamwork – Communicate effectively and respectfully with individuals and groups. Contributes to positive working relationships and collaborative teamwork with all disciplines and departments. Recognizes own stress and the impact on others. Identifies and manages stressors utilizing the guidance of others. Remains flexible with changes that are occurring in the department and/or medical center. Concerns/issues regarding departmental/organizational operations are communicated to the employee's supervisor/manager.
Economics of Care - Demonstrate knowledge of cost efficiencies in the delivery of care such as identifying and pursuing quality improvement opportunities and utilizing appropriate supplies and resources.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.