At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness and in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Physicians' Organization (PO) and discover how your talents can change lives. Yours included.
This position will be responsible for:
Acting as the primary support contact for the application's end-users.
Working with Epic representatives, key stakeholders, and end-users to ensure the system meets the needs of Boston Children's Hospital in regards to the project deliverables and timeline.
Troubleshooting problems and questions.
Developing an understanding of operational needs to set the direction for the organization's workflows.
Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software.
Documenting system changes, decisions, and workflows.
Reviewing the status of projects and issues on an ongoing basis with leadership.
Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.
Identifying and implementing requested changes to the system.
Maintaining regular communication with Epic representatives, including participating in weekly team meetings.
Serving as a liaison between end users' workflow needs and Epic support staff.
Participating in training and working with end users.
To qualify, you must have:
Comfort with the following applications – Epic, Visio, Excel, PowerPoint, Word, Outlook.
Design, build, and testing experience.
Knowledge of or experience with other related systems (charge sources, interfaces, scheduling, registration, hospital billing, etc).
Knowledge of and ability to support the full revenue cycle within Epic (charges, claims, payment posting, insurance follow-up, self-pay, credit management, and visit filing order).
3+ years of Epic Professional Billing Support.
Epic Resolute Professional Billing Administrator Certification.
Bachelor's degree preferred.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2634101
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.