Primary purpose of the position will be to provide functional leadership by engaging with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce software functionality; and to demonstrate Salesforce capabilities to solve business problems and producing the supporting documentation. Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design. Offers analysis throughout all phases of the SDLC. Gather, create and document current and future business process flows.
Responsible for carrying out business, testing and training requirements gathering; Tests Salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing. Provide support to Salesforce users and act as the primary point of contact for end-user support
Minimum Experience / Education:
Preferred Education Skills and Experience:
5+ years of interpreting business needs and translating them into business and functional requirements 5+ years of experience leading and negotiating business solutions through collaborative discussions with business and IT partners. Experience configuring various salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports. Salesforce Adoption experience is a nice to have.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.