This professional information technology position spans a broad range of in-depth technical support activity including, but not limited to, computer, server and peripheral hardware and software installation, configuration, optimization and large-scale systems management.
This position is generally structured to be second tier with some third-tier system support responsibilities. Sound customer service principles must be applied while fulfilling the technical function with technical teams and end users. This position may serve as technical lead on special projects that require an in-depth understanding of complex IT environments and systems.
Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity)
Excellent technical knowledge and aptitude in the areas of file servers, applicable software, and troubleshooting techniques
Expansive knowledge and experience with Active Directory, Group Policy, scripting, batch files and software deployment techniques
Working knowledge and experience with software deployments using Microsoft's SCCM, JAMF, AirWatch
A good understanding of PowerShell scripts
A good understanding of systems administration and security principles
Ability to do needs analysis and technology upgrade planning and implementation
A thorough understanding with enterprise management technology for Windows and Macintosh platforms
A working knowledge of ITSM
Familiarity with installation, maintenance and support of wireless technologies
Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
Excellent time management skills and ability to work under pressure and meet inflexible deadlines
Bachelor's degree in Information Technology or equivalent experience
Minimum of at least 4-7 years' experience
Must have a driver's license and be able to lift 40 lbs
Full Time/Part Time
58,000 - 62,000
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachments. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (816) 235-1621, or if you are experiencing technical problems, please call (855) 524-0002.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students.
As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.