This position is responsible for the strategic planning, operational planning, and personnel management of the enterprise end user services for the Minnesota State Colleges and Universities system. This position is accountable for determining overall objectives, priorities and policies for enterprise infrastructure systems/services and determining, securing and allocating the human, financial and other resources needed to accomplish these objectives.
Example of Responsibilities:
Provide day-to-day leadership, guidance and oversight for enterprise end user services teams ensuring that annual work plans created and implemented meet strategic objectives and operational metrics, maintenance agreements are current, system-wide networks are secure and highly available, and change control processes and services and applications provided by the system office perform as designed and meet identified standards and issues are resolved in a timely manner and to customer satisfaction.
Bachelor's degree in an IT, computer science or management related field
7 years of experience working in support of individuals and teams in an IT setting, including problem solving, team building and conflict resolution skills sufficient to create a highly collaborative work environment or an equivalent combination of education and experience.
Proven success in managing a large diverse team of technology-oriented service professionals with a focus on quality customer service.
Demonstrated knowledge of general system support concepts and methods including systems analysis, network analysis, application software, telecommunications and data networking analysis, and enterprise design.
Demonstrated ability to manage multiple priorities (including a mix of operational responsibilities and projects) within an environment characterized by changing technical requirements.
Demonstrated ability to carefully manage resources for maximum return.
Strong oral and written communication skills with a track record of success in developing planning documents and reports, such as proposals, budget request justifications, and annual reports.
Excellent written and verbal communications skills and strong interpersonal and collaboration skills.
Advanced degree in an IT, computer science or management related field.
Experience working in a multi-campus higher education environment.
Formal training and/or certifications in ITIL or ITSM.
Strong working knowledge of currently accepted information security standards, guidelines and best practices.
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles, a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: MINNESOTA STATE COLLEGES AND UNIVERSITIES, SYSTEM OFFICE Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 18110
About MINNESOTA STATE COLLEGES AND UNIVERSITIES, SYSTEM OFFICE
With its 31 institutions, including 24 two-year colleges and seven state universities, the Minnesota State Colleges and Universities system is the largest single provider of higher education in the state of Minnesota. The colleges and universities operate 54 campuses in 47 Minnesota communities and serve about 250,000 students in credit-based courses. Overall, the system produces about 33,500 graduates each year. In addition to credit-based courses, the system offers customized training programs that serve about 153,200 employees from 6,000 Minnesota businesses each year. The law creating the system was passed by the Minnesota Legislature in 1991 and went into effect July 1, 1995. The law merged the state's community colleges, technical colleges and state universities into one system. The system is separate from the University of Minnesota.