Execute the M State Service Commitment and Service Standards to ensure all stakeholders have a positive service experience.
Administer reasonable accommodations to students with disabilities in accordance with established policies and procedures at the Moorhead campus.
Coordinate and manage proctoring of student exams for the Moorhead Campus.
Coordinate auxiliary services for students with approved accessibility accommodations at Moorhead campus.
Serve as lead to facilitate collaboration across college-wide accessibility resources personnel to ensure consistency in training, manuals, policies, forms, documentation, record keeping, and delivery of accommodations.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Must be able to travel to meetings.
Bachelor's degree in a closely related field.
One to three years of experience in accessibility services or closely-related field.
Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
Knowledge of various disability types including physical, learning, mental, and emotional disabilities.
Knowledge of federal/state laws pertinent to providing appropriate educational opportunities to disabled learners' assistive technology and various auxiliary aids.
Knowledge of various testing accommodation options and techniques.
Decision making and problem solving skills.
Strong verbal and written communication skills.
Possess mediation and conflict resolution skills.
Ability to interpret Minnesota State system, state, and federal statutes and translate them into program policies and procedures and communicate them to stakeholders.
Ability to analyze complex problems and requests to determine reasonable accommodations.
Computer application skills.
Master's Degree in a closely related field.
Four or more years of experience in accessibility resources.
Experience with Oracle Service Cloud or other customer service management systems.
Experience with Integrated Student Records System (ISRS) or other data management systems.
A complete online application must include:
Letter of interest addressing required qualifications;
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE - MOORHEAD CAMPUS Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 18102
About MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE - MOORHEAD CAMPUS
Minnesota State Community and Technical College is accredited by The Higher Learning Commission: Member of the North Central Association (1972-present). M State was admitted into the Commission's Academic Quality Improvement Program (AQIP) in 2009. M State has numerous career/technical programs that are additionally accredited by boards, agencies, commissions, or professional organizations in their field or discipline. In addition to a strong liberal arts transfer program, M State offers highly successful programs in fields including business/accounting/marketing, dental hygiene, graphic design, nursing, computer and network technology and more.M State also has a strong eCampus option and a number of unique destination programs such as Electrical Line Worker, Marine and PowerSports Technology, and Diesel Equipment programs.