The Program Assistant for First Year Experience (FYE) within the Office of Student Academic Success manages the operational and administrative support for initiatives within FYE programing. Organizes and oversees the annual communication and scheduling of all summer programs, including orientation and early arrival programs, maintaining the highest level of customer service with students, families and campus partners. Develops and administers an overall plan to support the successful operation of the office, including administrative and calendar support to the FYE director. Provides support to the FYE director in the preparation for and follow up of meetings with campus partners. Coordinates materials distribution to FYE staff. Manages fiscal procedures, event logistics, programmatic support, data base management and reporting, customer service and office operations. Makes updates and changes to the orientation and first year experience websites. Manages distribution and mailing of program registration and informational materials. Creates documents through mail merge using the FYE database. Organizes the communication with and scheduling of all orientation students and guest annually. Oversees the student orientation online registration process, maintains the FYE registration database and necessary systems, including the university's student information system, changing student majors and maintaining program dates in the student information system, etc. Monitors programs, enrollment, and coordinates attendance to project resource needs. Schedules space and prepares materials for program implementation. Communicates and problem-solves with internal and external constituents to make arrangements and assist with First Year Experience programs. Coordinates logistical planning and support for FYE programs including but not limited to early arrival programs, orientation, Convocation, the First Year Success Series and operational support of the office's Peer Leaders and other student retention initiatives. Works collaboratively with FYE team in contributing to an inclusive and open work environment. Serves as a liaison and coordinates with other departments and partners. Researches, troubleshoots and resolves problems related to FYE program logistics, especially with the campus-wide First Year Success Series initiative. Responds to formal and informal inquiries from students and families. Implements strong fiscal stewardship in tracking expenses, facilitating eRequests, managing travel paperwork and arrangements, managing departmental procurement card and budget tracking for programs. Creates, revises and edits documents, communications, and reports. This position requires flexible working hours to meet the demands of a dynamic environment. Assists partner offices during events and other times throughout the year. Problem solves and works with complicated/sensitive student and family matters. Represents administration as requested. Works closely with Buckeye Link staff to provide training and support. Performs other duties as assigned.
The Ohio State University Office of Student Academic Success is an equal opportunity employer committed to building and maintaining a diverse community to reflect human diversity and to improve opportunities for all. Individual differences and diversity is celebrated at The Ohio State University and we welcome all to apply.
Bachelor’s degree, or an equivalent combination of education and experience; excellent written and oral communication skills; strong interpersonal skills to interact with staff and students from a variety of backgrounds.
Proven success working with diverse student populations and families.
Target Salary: $16.35 - $18.75 Hourly
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.