At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed team and discover how your talents can change lives. Yours included.
This Resource Specialist will be responsible for:
Researching psychiatric resources and programs available for patients and their families (such as for therapy, family stabilization teams, partial hospital programs, intensive outpatient programs, psychopharmacology, educational consultants/advocates, and neuropsychological testing).
Coordinating referrals in accordance with the treatment or discharge plan formulated by Outpatient Psychiatry and Urgent Psychiatry clinicians. Assessing insurance coverage, geographic location, and wait times to ensure successful referrals. Acting as a liaison between patients, providers, and outside agencies.
Helping patients and families navigate the mental healthcare system. Advocating on behalf of patients to gain access to services and resources.
Obtaining PT1 transportation services for eligible patients who need assistance with transportation to appointments in Psychiatry.
Preparing letters, reports, referrals and other materials, as needed. Recording resource assistance provided on appropriate logs.
Cross-training for other Outpatient Psychiatry administrative roles such as Front Desk and Intake Coordinator to allow for back-up coverage as needed, as requested by the Clinic Supervisor.
To qualify, you must have:
The level of knowledge typically acquired through completion of two years of occupational‑specific education or an Associate's degree in Human Services or related field and two to three years of previous experience in customer service, administrative, or healthcare setting.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Fluency in Spanish may be required.
The ability to provide positive and effective customer service.
Good organizational skills, time management skills, and attention to detail.
Spanish language skills are desirable, but not required for this position.
Experience navigating the mental health care system is preferred.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2819666
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.