The Office of Disability Services for Students (DSS) supports the mission of the Division of Student Affairs (DSA) and is dedicated to providing a welcoming and supportive environment to students at IUB and ensuring that all students with disabilities have equal access and opportunities to a full inclusive and enriching Hoosier experience.
The primary role of this position is to independently manage, troubleshoot, and execute the exam accommodations process for students registered with the Disability Services for Students Office. The coordinator works with Assistive Technology and Accessibility Center to ensure adaptive software is functioning properly and appropriate to meet the needs of the students during testing.
To provide direct support to students with temporary impairments such as coordinating van services, enacting concussion protocol, and arranging space accommodations for temporary conditions.
During times of high utilization, this position is responsible for managing the printing and distribution of academic accommodation memoranda (memos) received through the website portal; reviews memos to determine if further approval is needed from the students' Access Coordinator.
Responsible for interviewing, recommending for hire, scheduling, supervising and training of hourly student employees who proctor exams.
Manages and oversees maintenance of a moderately complex database containing confidential documentation of disability: updates and archives as necessary, compiles statistics and data for various reports.
Human resource and fiscal responsibilities such as reconciling purchases with IUIE monthly reports, completing e-doc for new hires, approving proctor time sheets.
Acts as back-up to the Intake Coordinator and therefore must be cross-trained and proficient in these duties as well. Performs a variety of routine and non-routine work of moderately difficult clerical and administrative tasks in support of the students and staff of Disability Services for Students.
REQUIRED: High school diploma or GED and three years of office experience.
Combinations of related education and experience may be considered.
Ability to take responsibility and function under minimal supervision. Excellent interpersonal communication skills and ability to effectively communicate and exchange information, including sensitivity to disability issues and ability to calmly cope with difficult (i.e. angry, anxious, unhappy) people and work with a diverse population. Strong organizational, prioritization, time management and multitasking skills; and exceptional problem solving skills including ability to effectively solve problems while maintaining confidentiality. Proven computer skills including above average (intermediate to advanced) in using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Two or four year college degree in relevant areas and experience working in customer service environment; experience in post-secondary setting highly desirable.
Experience managing a statistical data base and conducting data analysis and knowledge of IU programs, systems and organization are preferred (Kuali, SIS, IUIE etc). Ability to convey working knowledge of legally-based, complex disability-related policies and procedures and willingness to learn rudiments of disability legislation. Knowledge of adaptive software/hardware such as Kurzweil 3000, Dragon Naturally Speaking, Inspiration, JAWS, Smart pens, FM systems.
Working Conditions/Physical Demands:
Ability and dexterity required for operation of the common office environment (keyboarding, moderate bending and lifting). Occasional mobility around campus. Occasional lifting of boxes of various office supplies.
Salary Plan: SS
Salary Grade: 0F
Department: DISABILITY SERVICES FOR STUDEN (BL-DABL-IUBLA)
Internal Number: 72230
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.