JOB SUMMARY: Determines need, delivers training and assists with the ongoing, long-term improvement of employees' skills with minimal guidance. Responsible for the onsite registration, arrival processes, discharge and insurance validation. Resolves issues related to registration, billing, insurance, and payment of accounts. Acts as a mentor to peers.
Responsible for introducing, training, supporting and mentoring new staff to their role.
Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
Performs all assigned area functions per departmental guidelines.
Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
Requests payment and provides payment plan information for patient account balances when necessary.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
CUSTOMER SERVICE (INTERMEDIATE):- A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
CRITICAL THINKING (INTERMEDIATE):- The objective analysis and evaluation of an issue in order to form a judgment.
MENTORING & COACHING (NOVICE):- The essence of training and mentoring on the job is transfer of knowledge. Whereas training can be considered more formal and scheduled, mentoring is often in the form of guidance and hands-on experiences. The reporting relationship is unimportant since the purpose is to pass on information and experiences. These discussions normally center around a person's goal of learning job procedures, content, standards, analysis and problem-solving.
DATA ENTRY (INTERMEDIATE):- The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
DOCUMENTATION (INTERMEDIATE):- Ensures that all documentation is complete, accurate, thorough, and compliant.
SYSTEM KNOWLEDGE (INTERMEDIATE):- Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.
Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.
Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
Team Interaction: Provides informal guidance and support to less experienced team members.
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.