Location: Roxbury Crossing, MA Category: Staff Posted On: Fri Mar 8 2019 Job Description:
The Financial Aid Assistant reports to the Executive Director of Financial Aid and assists with the administration of federal, state and institutional aid to students. This position performs administrative work involving the processing of student aid applications; advises students on application procedures; and helps to maintain the student information in PowerFaids and Jenzabar systems.
This person is expected to be empathetic towards students with family, personal or economic crises which may have an impact on financial aid.
Supervision received: Exective Director of Financial Aid.
Major responsibilities will include:
Processing student applications for financial aid.
Providing accurate and timely information to students regarding all aspects of the financial aid process.
Working with the Coordinator of Financial Aid and other financial aid staff on individual student eligibility and appeals.
Monitoring and evaluating satisfactory academic progress of students.
Participating in the development of college policies and procedures to ensure the efficient delivery of services to students.
Maintaining appropriate, accurate documentation via PowerFaids system.
Performs administrative tasks associated with all department activities.
Maintains professional knowledge and participates in professional development.
Evening and weekend schedule as needed.
Other duties as assigned.
Comply with the duties as stipulated in the Massachusetts Community College Council Collective Bargaining Agreement.
Responsible for overseeing a program ie. Massachusetts State Grants, Federal Work Study, under the supervision of the Director of Financial Aid.
All candidates must have legal rights to work in the United States.
Bachelor's degree and six months experience in financial aid operations; or equivalent
combination of education, training and experience.
Ability to maintain strict confidentiality and discretion.
Ability to work independently, and as a strong team member.
Prior customer service experience ie. banking or call center experience.
Work experience in a community college or public university.
Ability to work with a globally-diverse, multi-lingual, urban student body.
Familiarity with working with PowerFAIDS and Jenzabar EX software.
Knowledge of Return of Title IV Funds (R2T4).
Excellent attention to detail and ability to handle multiple task in a fast-paced, high volume environment.
Roxbury Community College offers competitive salaries and full benefits according to the
guidelines and procedures of the MCCC Collective Bargaining Agreement.
One position available.
Application Deadline: April 30, 2019
To be considered for this position, all candidates must submit a resume and a cover letter.
The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at www.rcc.mass.edu/clery.
Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Appointment is subject to SORI (Sexual Offense Registry Information) background check, and a publicly accessible Massachusetts CORI (Criminal Offense Registry Information) background check.
Internal Number: 108128
About Roxbury Community College
Roxbury Community College is an urban, public, 2-year College serving a diverse community including people of color, recent immigrants and nontraditional populations. The College mission is to facilitate student success in achieving educational goals through the delivery of high quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL and community education.