Location: Binghamton, NY Category: Professional Posted On: Fri Mar 8 2019 Job Description:
Budget Title: Senior Staff Assistant (SL-3)
The Student Engagement Specialist works on a team with a data analyst and director of student affairs assessment to help grow utilization of the campus engagement platform. This position begins at a crucial time for this program, as it transitions from one vendor/platform to another. The Student Engagement Specialist is the campus expert on using the tool, training others to use the tool, marketing/outreach about the tool and assisting multiple constituencies in troubleshooting when needed. The Student Engagement Specialist works with a diverse mix of offices and organizations across the University with the goal of using technology to help students connect to each other and to programs/services on campus as well as tracking involvement data used to improve practice on campus.
Essential Duties, Tasks, and Responsibilities:
Manage and participate in the implementation of a new campus engagement platform beginning in Spring 2019. At the same time assist with transitioning between the current tool and new tool
Plan and implement training and outreach for engagement tool
Market the engagement platform system to multiple constituencies including students, student organizations, campus offices/departments, faculty, and university leadership
Work with campus partners to increase utilization and value of the tool. Help campus partners and students learn ways the tool can help them reach their goals while also strengthening the data in the system
Working with campus partners, staff and the vendor to help troubleshoot, setup, and optimize platform capabilities
Cultivate a strong partnership with the Student Association to support their needs with the tool
Understanding and articulating technical requirements and processes
Guide technical and non-technical end users on how to utilize software
Work with campus IT and the vendor for successful system integration with campus systems and processes (e.g. authentication, API)
Participate in outreach to campus partners to obtain secondary data that can be imported into the product in cooperation with Assessment Analyst
Develop marketing tools and strategies for other large assessment projects led by Student Affairs Assessment and Strategic Initiatives (SAASI) (e.g. Senior Survey, national benchmarks)
Troubleshooting with the vendor and campus constituencies when needed
Supervising student staff as needed
Experience with implementation and support of software applications
Experience with developing and implementing marketing campaigns for large and diverse constituencies
Ability to effectively design and deliver presentations and training courses, comfortable with public speaking
Ability to communicate with a wide range of audiences (faculty, staff, students, etc.) effectively to adequately train and promote the effective use of online engagement tool
Ability to quickly adapt to new technologies
Ability to prioritize multiple projects and tasks, while delivering quality results
Ability to establish cooperative working relationships with students, student organizations, campus departments and the public
Ability to work with a diverse student population
Strong organizational and project management skills; ability to work with minimal supervision
Ability to be responsive to the challenge of problem-solving
Knowledge of Microsoft Word, Excel, and PowerPoint
Master's Degree in Marketing, Communications, Student Affairs or other related fields
Ability to analyze and communicate engagement data
Familiarity with campus engagement platforms such as CampusGroups, Engage, Presence, Involvio, etc.
Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco-free campus.
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About Binghamton University
Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character — shaped by outstanding academics, facilities and community life — promotes extraordinary student success.
Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.