Research - Laboratory/Non-Laboratory, Staff/Administrative
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We're focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we're creating new educational opportunities to help people thrive in a world of change.UWC² has an outstanding opportunity for a Program Coordinator within their International & English Language Programs (IELP).Basic functions include:
Serve as a welcoming resource and point of contact for accurate information about the various options in the University of Washington International & English Language Programs (IELP).
Interpret and apply policies, procedures and guidelines to answer inquiries from UW Continuum College (UWC²) instructors and staff, and current and prospective international students, as well as their families and agents. IELP offers a vast portfolio of programs for learners including an Intensive English Program, business and IT certificates, short-term programs, customized group programs, and more.The ideal candidate will be an enthusiastic, organized, outgoing self-starter who can contribute to the changing needs of the organization, and under general supervision, perform work requiring knowledge and experience specific to IELP operations and events. This position exercises independent judgment in interpreting and applying program rules and regulations, and provides students, staff, instructors, and the public with information and interpretation of and policies related to the program specialty. The position also works closely with coworkers on program teams and workgroups, and requires flexibility and openness to differing ideas. The applicant must have cross-cultural experience or prior international work experience. In addition, the applicant should demonstrate a commitment to international education, and have empathy, patience, and the ability and desire to communicate with English language learners. The position requires very strong English language communication skills (oral and written), excellent organizational skills and experience working with Microsoft Office. RESPONSIBILITIESCustomer Service
Provide welcoming, accurate, and efficient customer service regarding program registration, I-20 status, payment of program fees, refunds, student insurance, immunization requirements, quarterly arrivals, program requirements and movement between programs.
Read and respond to several email accounts: program(s) and individual work account.
Maintain appropriate confidentiality of information/records. Program Support
Advise students and the public regarding policies and procedures, in order to maintain consistency with program goals.
Compose written communication, establish and maintain records relating to programs, such as student insurance, immunization requirements, course registration, program completion, content and policies, weekly attendance, number of students returning to the program, , grades, and graduating student records.
Attach instructors and classrooms to courses in EOS.
Coordinate and oversee registration of English language learner (ELL) students to programs/courses.
Assist with invoices, receipt, and allocation of revenue between organizations' accounts and program budget.
Create standard, specialized and/or complex program and course set up in the UWC²'s database Educational Outreach System (EOS) in coordination with program manager/director, workgroup lead and offices of Finance and Registration.
Use EOS and additional database for monitoring student enrollment, registration, payment and progress.
Reserve classrooms and event spaces as needed.
Communicate with instructors, students, and other UWC² departments (for example, registration, finance, etc) to provide program and course information.
Serve as backup during receptionist's absence (e.g. breaks, lunches, sick days and vacation). Provide accurate and efficient customer service via telephone, email, and in-person to students, and the general public. Refer customers to other departments, supervisors or managers as necessary.Events
Participate in student activities, events, orientations and end-of-quarter ceremonies, which may include occasional evening work and driving a UW vehicle as needed.
Work with program team and work-groups in making full-scale, comprehensive, logistical arrangements for assigned programs, such as scheduling, orientation, local travel, booking lecturers, site visits, food, facilities, etc., for on- and off-campus locations.
Make room reservations and catering orders for orientations and closing ceremonies as necessary.Data Management and Technology/Systems
Use EOS and other software necessary for completion of duties. Be proficient in the use of Excel and Outlook.
Maintain and compile program data, course data, registration, grades, and attendance in EOS.
Use word processing, mail merges, graphics, Excel, Access, and spreadsheet software.
Learn new software systems as necessary.
Serve as a Designated School Official (DSO) to access the records of IELP students and their dependents, which requires a good working knowledge of SEVIS. Department Administration and Support
Be knowledgeable about IELP program policies and procedures and support changes made by IELP management and administrative staff.
Attend meetings with supervisors and other staff to help facilitate procedures and policies.
Serve as a member of the International Student Services (ISS) team.
Supervise student workers in the compiling of Registration packets, and tabulation of student Pre-Registration information.
Assign work to student workers as needed.
Provide back-up admissions support as needed.
Perform other duties as assigned. MINIMUM REQUIREMENTS: High school graduation or equivalent AND two years of experience in international education programs (program specialty) OR equivalent education/experience. ADDITIONAL REQUIREMENTS:
Experience in a fast-paced, customer service environment with or direct student or client contact.
Ability to relate positively with diverse clients and English language learners with a range of English language proficiencies.
Excellent interpersonal communication skills and the ability to work in a professional manner as both a self-starter and a team member.
Outstanding oral and written communication skills.
Ability to quickly learn, interpret and communicate complex policies and procedures.
Demonstrated flexibility, openness to change, attention to detail, ability to prioritize and organize work.
Must be able to work with interruptions.
Proficient in MS Office, including Word, Excel, Access, and Outlook.
Ability to carry/lift are conditions of employment.
Ability to efficiently and effectively travel locally to alternate work sites as needed.
DSO must be either a U.S. citizen or a lawful permanent resident of the United StatesDESIRED:
Demonstrated sensitivity to cross-cultural differences.
Higher education work experience desirable, preferably abroad or with international students in the U.S.
Experience working in SEVIS. Equivalent education/experience can substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.For detailed information on Benefits for this position, click here.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.