At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Division of Pulmonary Medicine and discover how your talents can change lives. Yours included.
This Patient Experience Representative will be responsible for:
Providing positive and effective customer service that supports departmental and hospital operations.
Front-end Duties: Check in patients, Answering, screening and routing telephone calls. Recording and forwarding messages and triage calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance and primary care/referring doctor information. Monitoring physicians schedules.
Physician and department liaison : Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
Clinic management: Preparing charts for physician's clinics and checking patients in for various appointments. Organizing all patient information; includes verifying insurance, obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
Administrative tasks: Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Patient correspondence, distributing incoming mail, sorting and uploading outside notes into the patient's medical record. Assisting with Engineering and ESD to resolve equipment, supply, cleaning and safety issues and following through on identified problems as directed.
To qualify, you must have:
A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting.
Strong attention to detail with the ability to multi-task and communicate effectively both orally and in writing.
Excellent customer service skills and has the ability to provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Healthcare experience, a plus.
Bilingual Spanish – English a plus.
* Must be flexible and able to work Monday-Friday between the hours of 7:00am-5:30pm. *
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2822232
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.